8 Replies Latest reply on Apr 17, 2017 9:00 AM by Bhuvaneswaran Ekanathan

    Rule to auto-close an event if incident is closed

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      Please share the rule if anybody has as I haven't got the clue how to compare 2 types of classes.


      auto close the event in BPPM if incident is closed in Remedy.


      Remedy is closing the info incident only when incident is closed but not the original event.