7 Replies Latest reply on Jan 24, 2014 4:17 PM by Jason Miller

    Some SRM 7.6.04 questions

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      All,

       

      I have couple question below and appreciate your help:

       

      • Once we login to request entry in 7.6.04 we see suggestions entry point. I added info into that but now able to figure out who gets it and how does it work and what is the purpose?
      • We see Knowledge Search checkbox near search window. Let's say user does not find a relevant KB , ideally what will be next steps. COme back to SR for creation of SR or  can Knowledge Management auto generate a service request?

       

      Thanks  a lot in advance

       

      Akhil