(pinging also The specified item was not found. community members to help)
We are experience the same issue in one of our customers. The only configuration I found was how to change the separator by changing the value of ARTUEIDSeparator, by default @@@, in the ARTEvent.conf. But it does not help much, because the mc_ueid is still too long. Find below one exemple in our environment:
CEM@@@@@@SIM_SIEBEL@@@SIM_MKTCAMP_MAIN@@@(Availability (SIM_MKTCAMP_MAIN)) OR (Accuracy (SIM_MKTCAMP_MAIN)) OR (Performance (SIM_MKTCAMP_MAIN)) OR (SIM_MKTCAMP_MAIN)@@@1394830800
Did you find a way to change the value of mc_ueid to a small string? Please, let me know if you figured out how to do it. I'm considering raising a ticket to BMC support.
Here is a possibility. You could report all accuracy errors as
availability errors and then have your rules just look at availability and then
the text of MC_UEID might be shortened because it would not contain any text
To report accuracy errors as availability errors go to the monitor
configuration screen in Central/Configuration/MonitorName/ Configure Monitor
- Define Monitor Settings / Error
Reporting Options and select Report
all errors as availability errors instead of Report availability and accuracy separately.
Now you are asking yourself if it is ok to report accuracy errors
as availability errors. I think so. Usually that is ok. See these two
articles for more details: