3 Replies Latest reply on Jun 12, 2014 10:05 AM by Federico Lazzari

    TMART generated MC_UEID too long

      We are using a TMART BIM Essential to deliver events to ProactiveNet then using IBRSD to deliver the event to Remedy 7.5 for Incident creation.

      we are running into an issue where allowing the default rules to be generated, creates crazy long MC_UEID in ProactiveNet, and then blows up the integration to remedy since it's longer than the field  (255 chars)

      the default behavior is for TMART to use:

      project name, rule name, condition expression, and UTC time

      and example in our case:


      mc_ueid='@@@PRD Business-Intelligence-Platform Availability@@@Default rule (Business-Intelligence-Platform_URL Availability_PRD_MyReports)@@@(Availability (Business-Intelligence-Platform_URL Availability_PRD_MyReports)) OR (Accuracy (Business-Intelligence-Platform_URL Availability_PRD_MyReports))@@@1389907200';


      That's an MC_UEID of 301 chars!!


      have others run into this? what naming standards do you use for Monitor vs. Rule vs. Condition?