3 Replies Latest reply on Jan 7, 2014 1:01 PM by Travis Newton

    Direct links to Solution Articles?

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      Is there a way to get direct links to solution articles? Our users have this email fixation and I'm trying to push for more and more self-service usage as the company grows out as we (myself and our technicians) can better utilize time solving issues, not "hand holding" with information that is readily available.


      Is there anything available (either from BMC or third-party) that can access the Solutions module so we can provide our users with direct links to solutions? I didn't type out all these public solutions for my own benefit.