8 Replies Latest reply on Mar 29, 2014 9:01 PM by Mike Lupiani

    bladelogic error installing Solaris and Linux

      Here is the error I
      have on 10 Linux and 1 Solaris servers when trying to install the BladeLogic
      8.3.1

       

       

       

      ****************************** Warning
      ******************************

       

       

      ***

       

       

      *** This software requires that a suitable random device be installed,

       

       

      *** and no device was found. You must install a working
      /dev/random or

       

       

      *** configure your own prngd to listen on either /var/run/egd-pool,

       

       

      *** /dev/egd-pool, /etc/egd-pool, or /etc/entropy.

       

       

      ***

       

       

      *** Aborting installation....

       

       

      ***

       

       

      *********************************************************************

       

        • 1. Re: bladelogic error installing Solaris and Linux
          Bill Robinson

          what version and arch of linux and solaris ? (eg, give a uname -mp for each)

           

          what is the filename of the agent you are using for each ?

          • 2. Re: bladelogic error installing Solaris and Linux

            Version/Architechture

             

             

            Linux:  x86_64 x86_64

             

             

            Solaris: sun4us sparc

             

             

             

             

             

            Install Filename

             

             

            Linux: RSCD81-SP3-LIN64.sh

             

             

            Solaris:
            RSCD81-SP3-SOL10-SPARC.sh

             

            Thanks Bill

            • 3. Re: bladelogic error installing Solaris and Linux
              John O'Toole

              I believe we run the following command under the covers to attempted to generate random data. You might want to try this manually to see what happens:

               

              openssl rand 1024

               

              On Linux, I believe we have also seen cases where disabling SELinux prior to agent installation and then re-enabling it, resolved the issue.

               

              As Bill hinted at, we also see this when the wrong installer is used on the wrong platform e.g. x64 on x86 etc but that does not seem to be a problem here.

              • 4. Re: bladelogic error installing Solaris and Linux


                Hi John,  This is the output I get running openssl,

                 

                 

                .  It also randomizes the title bar on my putty
                session.

                 

                 

                 

                 

                 

                vmsteqlora5:æ/!ö¥î¼~C?·ÊlåMIahQº:ã)ù×F³`q´ßBqyJb[ó ÅyU-Σ¼*ÀÜÔ¼9RÃ×ä$Ï8·¤    
                ï¿Y¥Òù÷ª[«àÕúñ©K-)ïSÚ.³|ÑXº¢Î&úNH:¯«nâtPñ»`/ãT®
                ¡Ê4ZVê<C·¬B½rSk=úRÞG´÷á%ä È

                 

                 

                 

                 

                 

                                                                                             
                ÿZnl¬Y~ÔÉN"ä+Ø`yP*R³SʽíçjÏ%s*ÁÀ@ðÕ

                 

                 

                                                
                8ô¤\9slk¡^è,¸öûåÅoX%OB

                 

                 

                ¶Ç¤¡à(<~OY1ÔøD~®áäQPmDFa¥¼îOö~ß®k:ëd²-%§<÷QÊÄeøýù¾ËÛ/kµ¬

                 

                 

                Kg¯ûÓ¥ßÀgGúòÏ°. h\&HRÔXk ;!ãû 
                fÇÕ¤á:ZMd²´}A8øz©nå<2绶[Ô]ÔúûÞèZT:m¦Ê¾ùäÛ\µ¾rÅÒx¸çögdÌ%·Ïºl±èß=Mge¼µåðlÍè@¬$~föÅ!JöÎÓSoKüF

                 

                 

                F-½9&c¹¦a?Tò³AJóô-C®|3v:Fíû$_

                 

                 

                                           
                sn.ç+jTGråÀÓ

                 

                 

                ÿ(@

                 

                 

                ÎYØ3sÒãL7ØCpÈ5@¢¥D×yÿ¥XÚ)âLÃÙ£Ò~}_¹±~Øú»|?¡y

                 

                 

                aK)ê    (àÍo

                 

                 

                s>Øή0áüáàÂùtÁ  ò?ÓÌ<£øyg¡OPe%¬½eÕ¹×±

                 

                 

                îÃ\p3Ê5Jîvmsteqlora5:~ # PuTTYPuTTY6cPuTTY

                 

                • 5. Re: bladelogic error installing Solaris and Linux
                  Bill Robinson

                  this happens on the solaris and the linux systems ?

                   

                  which openssl is being run (which openssl) ?

                  • 6. Re: bladelogic error installing Solaris and Linux

                    Hi,

                     

                    Why do you try install RSCD83-SP1-SOL10-SPARC.sh in Sun4us sparc?

                     

                    Although try with:

                     

                    ln -s /var/spool/prngd/pool /dev/egd-pool

                     

                    or similar, the not seeded message above goes away and openssh programs then work properly.

                     

                    Regards.

                    • 7. Re: bladelogic error installing Solaris and Linux
                      Bill Robinson

                      ok - so you are having the rng issues w/ both installers, on both oses ?

                       

                      can you run the installer on one of the problem boxes/platforms and include the entire bladelogic_install file or stdout ?

                       

                      also - in the 8.2 installer we added some debug settings - can you try 8.2 or 8.3 and set the 'BSA_DEBUG=true' env variable before running the installer ?

                      • 8. Re: bladelogic error installing Solaris and Linux

                        I recently had this issue on a server that didn't have the "file" package installed, and therefore no "file" command, which is used to determine the platform in the Install script.  If anyone hits this on linux, and has the appropriate platform's installer, check to see if file is installed.