Sidhdesh, I think they are having a version <= 7603. i.e. prior to the landing-console framework and UI design.
I checked on a 7603 box and I found that, when a work-info record is viewed from the CM form, the work-info details dialog has a date field (this does not exist on the view presented while creating a work info record because this field is defaulted to system-date-time value) and hitting ENTER does not work here.
Further I found that, the workflow that fills this field is checking if the field is already NULL and it fills it with system-date-time only if NULL. However, in general, across applications, hitting ENTER sets a date field to the current-date-time irrespective of whether a value is already there or not.
So I would consider this as a defect candidate though NOT a HIGH impact one.
1. In the work-info edit dialog, go to the Date field and clear it and than HIT ENTER. It will set the Date field to the current-date-time value.
2. Or else the below workflow modification may be done (should be considered as customization)
Active link: CHG:CWL:Date_100_AutoFillDate
RunIf: ('Work Log Date' = $NULL$) AND (('Secure Work Log' != "Yes") OR ('z1D Action' = "NEW"))
- Remove the "('Work Log Date' = $NULL$) AND" clause from the RunIf and it should work as per the requirement.
Let know if this helped.