13 Replies Latest reply on Nov 22, 2013 1:02 PM by Bill Robinson

    deploy custom software results- Command returned non-zero exit code: -1073741811

    Prabhukumar Uthamaraj

      Hi,

      I am trying to deploy a small application on a set of windows server. I am creating a custom application in depot by selecting a folder "win_2008_d". It contains some folders and install.exe. install.exe depends on the other folders present in "win_2008_d" folder.

      I am giving the install command in the custom software as

      cd "??SOURCE??"

      cmd /c call install.exe

       

      When i deploy this software to a win 2008 server, the job fails in commit with the error "Command returned non-zero exit code: -1073741811"

      Could someone please help me understand what is causing the software installer from not running and how to solve this issue?

       

       

       

      Below is the job log

      ======================================================================

      Info    2013-nov-19 08:41:51    The job 'deploy_bppm_km_2008_Ddrive->deploy_bppm_km_2008_Ddrive' has failed on server ukblwbeimdev01.emea.astrazeneca.net  
      Error    2013-nov-19 08:41:51    APPLY failed for server ukblwbeimdev01.emea.astrazeneca.net. Exit code = -4001  
      Info    2013-nov-19 08:41:48    Package "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) completed. exitCode = -4001 (Apply failed; auto-rollback successful)  
      Info    2013-nov-19 08:41:48    Package "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) auto-rollback on failure started  
      Info    2013-nov-19 08:41:22    Package "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) processing instructions  
      Info    2013-nov-19 08:41:22    Package "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) initialized, entering wait queue for processing  
      Info    2013-nov-19 08:41:18    Package "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) started  
      Info    2013-nov-19 08:41:14    Started running the deploy step job 'deploy_bppm_km_2008_Ddrive->deploy_bppm_km_2008_Ddrive' on application server 'seskwbbsadvap01'(1) against target server 'ukblwbeimdev01.emea.astrazeneca.net'  
      Info    2013-nov-19 08:41:14    Deploy Apply Job (Pre-Execute):deploy_bppm_km_2008_Ddrive; Server:ukblwbeimdev01.emea.astrazeneca.net;  PkgID:"565cbe30-b711-485b-9fea-403d45014d1c-3164.1"; UUID:d1d8c95112db34f78716d7f916cf3ea9  

      Info    2013-nov-19 07:41:48    Undo succeeded

        

      Info    2013-nov-19 07:41:48     Processing asset BLPACKAGE

        

      Info    2013-nov-19 07:41:48    Starting undo

        

      Error    2013-nov-19 07:41:48     Apply failed: id = 1

          1    MS_Cluster_Image_2008_D

      Error    2013-nov-19 07:41:48     Command returned non-zero exit code: -1073741811

          1    MS_Cluster_Image_2008_D

      Info    2013-nov-19 07:41:21    cmd /c call install.exe"

        

      Info    2013-nov-19 07:41:21     Executing command: "cd "135879.1\MS_Cluster_Image_2008"

          1    MS_Cluster_Image_2008_D

      Info    2013-nov-19 07:41:21     Processing asset CUSTOMSOFTWARE

          1    MS_Cluster_Image_2008_D

      Info    2013-nov-19 07:41:21     Processing asset BLPACKAGE

        

      Info    2013-nov-19 07:41:21    Starting apply

        

      Info    2013-nov-19 07:41:21    Bldeploy "deploy_bppm_km_2008_Ddrive-3164.1-0.18719555923877118" UUID(d1d8c95112db34f78716d7f916cf3ea9) started using file C:\tmp\stage\26a5539df04c39f08d97ef055ba77f22\bldeploy.xml with rollback directory D:\Program Files\BMC\BBSA\RSCD\\Transactions\d1d8c95112db34f78716d7f916cf3ea9

        

      Info    2013-nov-19 07:41:17    Deployment job not in single-job mode. Reboot is not allowed. Any reboot requests by certain file operations will be ignored.

      ==========================================================================================

       

       

      Regards,

      Prabhu