5 Replies Latest reply on Nov 15, 2013 6:11 PM by John O'Toole

    No authorization to access host post upgrade.

    Avikal Jain

      Hello,

       

      I am not able to browse any of my windows target servers post upgrade to 82 sp2. I get no authorization to access host in console however agentinfo works perfectly. Here's is what i have on my app server agent logs when i try to live browse it from console:

       

      9b08bb6df5bf248369f6 0000000033 11/13/13 09:47:05.823 WARN rscd -  192.168.0.3 3444 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user
      a63ef861f489c30de900 0000000034 11/13/13 09:47:08.355 ERRORrscd -  win-bbsa 2556 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::initFromUsernameDomainW:LookupAccountNameW ; Error Message: No mapping between account names and security IDs was done. ; Auxiliary Error Message: Account: WIN-BBSA\root
      e385017456408356dd3a 0000000035 11/13/13 09:47:08.355 WARN rscd -  192.168.0.3 2556 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user
      8e5c9abd44118a557111 0000000036 11/13/13 09:47:08.370 ERRORrscd -  win-bbsa 3848 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::initFromUsernameDomainW:LookupAccountNameW ; Error Message: No mapping between account names and security IDs was done. ; Auxiliary Error Message: Account: WIN-BBSA\root
      800415a0c7813111e2c2 0000000037 11/13/13 09:47:08.370 WARN rscd -  192.168.0.3 3848 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user
      ec0df4d74cc0487412ca 0000000038 11/13/13 09:50:42.962 WARN rscd -  win-bbsa 3712 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.
      c717f278464254a6d14d 0000000039 11/13/13 09:55:23.445 INFO rscd -  192.168.0.4 3948 BladeLogicRSCD@WIN-BBSA->Administrator@WIN-BBSA:PrivilegeMapped (BLAdmins:BLAdmin): nsh: /opt/bmc/BladeLogic/8.1/NSH/bin/nsh -c cd //win-bbsa/ && //@'/opt/bmc/BladeLogic/8.1/NSH/tmp/Job_Server_Instance1/scripts/job__c0b4adac-5c5b-4921-a9ed-7025b541eff4/script_DBKey-SJobKeyImpl-4680-1__cebd1fe2-2a15-48fb-aee5-caf18a68b5c0.4657.1_appserver_script.nsh'
      a8bb8f917bfee78d6d98 0000000040 11/13/13 09:55:23.476 INFO rscd -  192.168.0.4 2604 BladeLogicRSCD@WIN-BBSA->Administrator@WIN-BBSA:PrivilegeMapped (BLAdmins:BLAdmin): nsh: /opt/bmc/BladeLogic/8.1/NSH/bin/nsh -~ //win-bbsa/c/ //@/opt/bmc/BladeLogic/8.1/NSH/tmp/Job_Server_Instance1/scripts/job__c0b4adac-5c5b-4921-a9ed-7025b541eff4/script_DBKey-SJobKeyImpl-4680-1__cebd1fe2-2a15-48fb-aee5-caf18a68b5c0.4657.1_appserver_script.nsh
      b845ad177d61be485fdd 0000000041 11/13/13 09:55:23.476 INFO rscd -  win-bbsa 2604 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 
      eaf7537a429fbc732680 0000000042 11/13/13 10:00:42.958 WARN rscd -  win-bbsa 3712 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.
      90d87a096a41d725e713 0000000043 11/13/13 10:05:32.785 ERRORrscd -  win-bbsa 2316 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::initFromUsernameDomainW:LookupAccountNameW ; Error Message: No mapping between account names and security IDs was done. ; Auxiliary Error Message: Account: WIN-BBSA\root
      75b7cdfbe69ce00209b2 0000000044 11/13/13 10:05:32.785 WARN rscd -  192.168.0.3 2316 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user
      4df7ea8f7ee8b51aa15e 0000000045 11/13/13 10:05:40.395 ERRORrscd -  win-bbsa 2152 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::initFromUsernameDomainW:LookupAccountNameW ; Error Message: No mapping between account names and security IDs was done. ; Auxiliary Error Message: Account: WIN-BBSA\root
      71450facd5428bf81b4c 0000000046 11/13/13 10:05:40.395 WARN rscd -  192.168.0.3 2152 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user
      23e1111cbf559b3e3b13 0000000047 11/13/13 10:05:40.410 ERRORrscd -  win-bbsa 1964 SYSTEM (Not_available): (Not_available): authenticate_user failed ; Error Location: RSCD_WinUser::initFromUsernameDomainW:LookupAccountNameW ; Error Message: No mapping between account names and security IDs was done. ; Auxiliary Error Message: Account: WIN-BBSA\root
      22eff1765e7998a27f22 0000000048 11/13/13 10:05:40.410 WARN rscd -  192.168.0.3 1964 SYSTEM (BLAdmins:BLAdmin): CM: Failed to change to alternate user

       

      Here's is what I have in exports:

       

      #

      #  Copyright (c) 2001-2012 BladeLogic, Inc.

      #       -- All Rights Reserved --

      #

      #  This file is read by the "rscd" to determine permissions for the given host.

      #

      # Please read the BMCBladeLogicAdministration.pdf or "exports" man page for details

      # on how to use this file.

      #

      *   rw,user=Administrator

       

      and my users.local and users file are empty.

       

      Any pointers here guys? I tried deleting the BladelogicRSCD user account and then restart the agent but the issue persist.

       

      Secure file contents are as follow:

       

      default:port=4750:protocol=5:tls_mode=encryption_only:encryption=tls:

      rscd:port=4750:protocol=5:tls_mode=encryption_only:encryption=tls: