11 Replies Latest reply on Nov 8, 2013 8:29 AM by Carl Wilson

    Failed To Install BMC Atrium CMBD

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      Hi Team,

       

      I m trying to install BMC Atrium CMDB patch ... While  installing I m getting following error is given below.

       

      CMDB FAILURE.PNG.png

       

       

      Please any one guide me on this installation.

       

      Regards,

      Hemalatha M

        • 1. Re: Failed To Install BMC Atrium CMBD
          Carl Wilson

          Hi,

          you need to look into the "atriumcore_install_log.txt" which will provide some more information to help determine the error.

           

          Cheers

          Carl

           

          http://www.missingpiecessoftware.com/

          1 of 1 people found this helpful
          • 2. Re: Failed To Install BMC Atrium CMBD

            Hi Carl,

             

            I have attached log file for reference..Please help me on this installation.

            • 3. Re: Failed To Install BMC Atrium CMBD
              Carl Wilson

              Hi,

              the logs show the following:

               

              (Nov 07 2013 07:07:57.127 AM -0800),INFO,com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask,

                PROGRESS EVENT {Description=[initialization.arsuitekit.product.arsystemservers.arserver.database.information.description],Progress=[50],Detail=[initialization.arsuitekit.product.arsystemservers.arserver.database.information.validateExistsAndCredentialsValid]}

              (Nov 07 2013 07:08:57.204 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask,

                THROWABLE EVENT {Description=[Failed to check database connection]},

                Throwable=[com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'atriumAdmin'. The user is not associated with a trusted SQL Server connection.

                com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSTokenHandler.onEOF(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSParser.parse(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.logon(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.access$000(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection$LogonCommand.doExecute(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSCommand.execute(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.loginWithoutFailover(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)

                java.sql.DriverManager.getConnection(Unknown Source)

                java.sql.DriverManager.getConnection(Unknown Source)

                com.bmc.install.utility.jdbc.impl.SQLServerDatabaseHelperImpl.getConnection(SQLServerDatabaseHelperImpl.java:77)

                com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:233)

                com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:196)

                com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask.validateExistsAndCredentialsValid(WSCDatabaseInformationValidationTask.java:1330)

                com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask.performValidation(WSCDatabaseInformationValidationTask.java:178)

                com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

                com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)

                java.lang.Thread.run(Unknown Source)]

              (Nov 07 2013 07:08:57.204 AM -0800),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

                LOG EVENT {Description=[SET PROPERTY AMX_DATABASE_EXISTS],Detail=[false]}

               

               

              (Nov 07 2013 07:12:09.716 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.wsc.task.WSCDBAUserInputValidationTask,

                THROWABLE EVENT {Description=[Failed to check database connection,DB server]},

                Throwable=[com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'administrator'. The user is not associated with a trusted SQL Server connection.

                com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSTokenHandler.onEOF(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSParser.parse(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.logon(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.access$000(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection$LogonCommand.doExecute(Unknown Source)

                com.microsoft.sqlserver.jdbc.TDSCommand.execute(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.loginWithoutFailover(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)

                com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)

                java.sql.DriverManager.getConnection(Unknown Source)

                java.sql.DriverManager.getConnection(Unknown Source)

                com.bmc.install.utility.jdbc.impl.SQLServerDatabaseHelperImpl.getConnection(SQLServerDatabaseHelperImpl.java:77)

                com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:233)

                com.bmc.install.utility.jdbc.DatabaseHelper.getConnection(DatabaseHelper.java:196)

                com.bmc.install.product.atriumfoundation.wsc.task.WSCDBAUserInputValidationTask.validateExistsAndCredentialsValid(WSCDBAUserInputValidationTask.java:413)

                com.bmc.install.product.atriumfoundation.wsc.task.WSCDBAUserInputValidationTask.performValidation(WSCDBAUserInputValidationTask.java:121)

                com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

                com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)

                java.lang.Thread.run(Unknown Source)]

              (Nov 07 2013 07:12:09.716 AM -0800),CONFIG,com.bmc.install.task.InstallationPropertiesHelper

               

               

              Check your permissions surrounding the DB.

               

              Cheers

              Carl

              http://www.missingpiecessoftware.com/

              1 of 1 people found this helpful
              • 4. Re: Failed To Install BMC Atrium CMBD

                Hi  carl,

                 

                I gave permission to DB user also ..still I m getting same error..Please help me on this.

                • 6. Re: Failed To Install BMC Atrium CMBD

                  I looked the log file and it seems the below RIK command is reported as failed..

                   

                  RIK command ("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x server02 -t 0 -u Demo -p <not_displayed> -l "C:\Program Files\BMC Software\AtriumCore" -n BMCAtriumCMDB -f "C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure

                   

                  You can get more details by looking at the logs "BMCAtriumCMDB.log" which you can find at installed location "C:\Program Files\BMC Software\AtriumCore". You can look at all the logs present under AtriumCore to get more details on the cause of upgrade failure.

                   

                  Thanks,
                  Mouneel

                  • 7. Re: Failed To Install BMC Atrium CMBD

                    Hi Carl,

                     

                    the logs show the following error for previous day(NOV 7)':

                     

                    (Nov 07 2013 07:07:57.127 AM -0800),INFO,com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask,

                      PROGRESS EVENT {Description=[initialization.arsuitekit.product.arsystemservers.arserver.database.information.description],Progress=[50],Detail=[initialization.arsuitekit.product.arsystemservers.arserver.database.information.validateExistsAndCredentialsValid]}

                    (Nov 07 2013 07:08:57.204 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.wsc.task.WSCDatabaseInformationValidationTask,

                      THROWABLE EVENT {Description=[Failed to check database connection]},

                      Throwable=[com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'atriumAdmin'. The user is not associated with a trusted SQL Server connection.



                    Can you please refer for NOV 8 error report.

                    • 8. Re: Failed To Install BMC Atrium CMBD
                      Carey Walker

                      Hi.I've had this issue on a couple of installs over the years. In each case, setting the SQL Server to mixed mode authentication solved the issue. It's not always possible to change the authentication mode due to security policies but please see if this is an option in your environment.

                      • 9. Re: Failed To Install BMC Atrium CMBD

                        Hi Mouneel,

                         

                        Please find the Error report for this respective installation:

                         

                        Fri Nov 08 03:47:04.233] RikMain- RIK utility version/timestamp: 7.5.00 Patch 007 201009261400

                        [Fri Nov 08 03:47:04.233] RikMain- Command = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe appinfo -x server02 -t 0 -u Demo -p ****** -l C:\Program Files\BMC Software\AtriumCore -n AIE-RIK_PostInstall -f {B8581106-863A-4F5A-BF4F-01BD8C9A31F9} -m BMC Atrium Integration Engine -i Name -s 0 -o set -L -C

                        [Fri Nov 08 03:47:04.233] RikMain- ARInitialization Complete

                        [Fri Nov 08 03:47:04.233] SetSessionTimeouts- Using 7200 seconds for the Normal timeout

                        [Fri Nov 08 03:47:04.233] SetSessionTimeouts- Using 14400 seconds for the Long timeout

                        [Fri Nov 08 03:47:04.233] SetSessionTimeouts- Using 21600 seconds for the Extra Long timeout

                        [Fri Nov 08 03:47:04.264] VerifyControl- AR User is valid

                        [Fri Nov 08 03:47:04.280] RikMain- Calling the subcommand: appinfo

                        [Fri Nov 08 03:47:04.374] RikMain- ARTermination complete

                        [Fri Nov 08 03:47:04.374] RikMain- Returning 0 for RIK subcommand appinfo

                         

                         

                        [Fri Nov 08 03:47:04.405] RikMain- RIK utility version/timestamp: 7.5.00 Patch 007 201009261400

                        [Fri Nov 08 03:47:04.405] RikMain- Command = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe appinfo -x server02 -t 0 -u Demo -p ****** -l C:\Program Files\BMC Software\AtriumCore -n AIE-RIK_PostInstall -f {B8581106-863A-4F5A-BF4F-01BD8C9A31F9} -m 7.5.00 patch 006 -i Version -s 0 -o set -L -C

                        [Fri Nov 08 03:47:04.405] RikMain- ARInitialization Complete

                        [Fri Nov 08 03:47:04.405] SetSessionTimeouts- Using 7200 seconds for the Normal timeout

                        [Fri Nov 08 03:47:04.405] SetSessionTimeouts- Using 14400 seconds for the Long timeout

                        [Fri Nov 08 03:47:04.405] SetSessionTimeouts- Using 21600 seconds for the Extra Long timeout

                        [Fri Nov 08 03:47:04.436] VerifyControl- AR User is valid

                        [Fri Nov 08 03:47:04.452] RikMain- Calling the subcommand: appinfo

                        [Fri Nov 08 03:47:04.546] RikMain- ARTermination complete

                        [Fri Nov 08 03:47:04.546] RikMain- Returning 0 for RIK subcommand appinfo

                         

                         

                        [Fri Nov 08 04:05:47.284] RikMain- RIK utility version/timestamp: 7.5.00 Patch 007 201009261400

                        [Fri Nov 08 04:05:47.284] RikMain- Command = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe appinfo -x server02 -t 0 -u Demo -p ****** -l C:\Program Files\BMC Software\AtriumCore -n AIE-RIK_PostInstall -f {B8581106-863A-4F5A-BF4F-01BD8C9A31F9} -m BMC Atrium Integration Engine -i Name -s 0 -o set -L -C

                        [Fri Nov 08 04:05:47.284] RikMain- ARInitialization Complete

                        [Fri Nov 08 04:05:47.284] SetSessionTimeouts- Using 7200 seconds for the Normal timeout

                        [Fri Nov 08 04:05:47.284] SetSessionTimeouts- Using 14400 seconds for the Long timeout

                        [Fri Nov 08 04:05:47.284] SetSessionTimeouts- Using 21600 seconds for the Extra Long timeout

                        [Fri Nov 08 04:05:47.315] VerifyControl- AR User is valid

                        [Fri Nov 08 04:05:47.331] RikMain- Calling the subcommand: appinfo

                        [Fri Nov 08 04:05:47.425] RikMain- ARTermination complete

                        [Fri Nov 08 04:05:47.425] RikMain- Returning 0 for RIK subcommand appinfo

                         

                         

                        [Fri Nov 08 04:05:47.471] RikMain- RIK utility version/timestamp: 7.5.00 Patch 007 201009261400

                        [Fri Nov 08 04:05:47.471] RikMain- Command = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe appinfo -x server02 -t 0 -u Demo -p ****** -l C:\Program Files\BMC Software\AtriumCore -n AIE-RIK_PostInstall -f {B8581106-863A-4F5A-BF4F-01BD8C9A31F9} -m 7.5.00 patch 006 -i Version -s 0 -o set -L -C

                        [Fri Nov 08 04:05:47.471] RikMain- ARInitialization Complete

                        [Fri Nov 08 04:05:47.471] SetSessionTimeouts- Using 7200 seconds for the Normal timeout

                        [Fri Nov 08 04:05:47.471] SetSessionTimeouts- Using 14400 seconds for the Long timeout

                        [Fri Nov 08 04:05:47.471] SetSessionTimeouts- Using 21600 seconds for the Extra Long timeout

                        [Fri Nov 08 04:05:47.518] VerifyControl- AR User is valid

                        [Fri Nov 08 04:05:47.534] RikMain- Calling the subcommand: appinfo

                        [Fri Nov 08 04:05:47.643] RikMain- ARTermination complete

                        [Fri Nov 08 04:05:47.643] RikMain- Returning 0 for RIK subcommand appinfo

                         

                         

                        Please provide the solution for the same.

                        • 10. Re: Failed To Install BMC Atrium CMBD

                          Hi Team,

                           

                          In previous conversation i mentioned error report , still same error  I m facing while installation of BMC Atrium CMDB ..

                          Please any one guide me to resolve from this issue.

                           

                          Please provide the solution.

                          • 11. Re: Failed To Install BMC Atrium CMBD
                            Carl Wilson

                            Hi,

                            as mentioned, it all goes Pear shaped around this, which even caused a Java crash to be recorded.

                             

                             

                             

                              LOG EVENT {Description=[Executing stage group [name=ObjectStore,filters=[],stages=[[level=en,commands=[[arguments=[subCommand=loadapp,logDir=C:\Program Files\BMC Software\AtriumCore,logName=BMCAtriumCMDB,file=C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=CMDB_OS_LOADAPP]]]]]]}

                            (Nov 08 2013 12:56:04.349 AM -0800),INFO,com.bmc.smbu.install.common.rule.engine.Stage,

                              LOG EVENT {Description=[Executing stage [level=en,commands=[[arguments=[subCommand=loadapp,logDir=C:\Program Files\BMC Software\AtriumCore,logName=BMCAtriumCMDB,file=C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=CMDB_OS_LOADAPP]]]]}

                            (Nov 08 2013 12:56:04.349 AM -0800),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand,

                              LOG EVENT {Description=[Executing],Detail=[RIK command]}

                            (Nov 08 2013 12:56:04.349 AM -0800),INFO,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              PROGRESS EVENT {Description=[cmdb.ruleengineexecutor.description],Progress=[36],Detail=[cmdb.ruleengineexecutor.detail1[String:Loading Object Store Workflows]]}

                            (Nov 08 2013 12:56:04.349 AM -0800),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand,

                              LOG EVENT {Description=[Command array],Detail=["C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x server02 -t 0 -u Demo -p <not_displayed> -l "C:\Program Files\BMC Software\AtriumCore" -n BMCAtriumCMDB -f "C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml" -k 0 -L -c]}

                            (Nov 08 2013 12:59:12.017 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:12.017] ImportFileNode- ARImport() for "AtriumCMDBConsole.def" returned non-zero return code 2]}

                            (Nov 08 2013 12:59:12.049 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:12.017] ImportFileNode- 382 The value(s) for this entry violate a unique index that has been defined for this form schema: OBJSTR:MenuItem_LT, entry: 000000000000047, 3 unique index(es), field(s): 400002100 400002200 400002300 160 179 490011100 160]}

                            (Nov 08 2013 12:59:12.064 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:12.017] ImportFileNode- 382 The value(s) for this entry violate a unique index that has been defined for this form schema: OBJSTR:AttributeDefinition, entry: 000000000001021, 1 unique index(es), field(s): 179 300059000 400079600]}

                            (Nov 08 2013 12:59:12.064 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:12.049] ImportFileNode- 382 The value(s) for this entry violate a unique index that has been defined for this form schema: CMDB:CIViewer_FilterTemplate, entry: 000000000000004, 1 unique index(es), field(s): 431400002]}

                            (Nov 08 2013 12:59:12.080 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:12.064] LoadComponent- Definition Import failed for C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\.\AtriumCMDBConsole.def (return code 2)]}

                            (Nov 08 2013 12:59:42.309 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:42.262] LoadComponent- At least one file in definitions list returned an error]}

                            (Nov 08 2013 12:59:42.996 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:42.996] ImportDataFile- (logfile: dataimp_1.log) ]}

                            (Nov 08 2013 12:59:43.215 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:42.996] LoadComponent- Data Import failed with code 1025 for file C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\.\DataVisualizationModule.arx]}

                            (Nov 08 2013 12:59:54.666 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:54.666] ImportDataFile- (logfile: dataimp_1.log) ]}

                            (Nov 08 2013 12:59:55.181 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:54.994] LoadComponent- Data Import failed with code 1025 for file C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\.\DataVisualizationSystemFiles.arx]}

                            (Nov 08 2013 12:59:56.165 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:56.165] ImportDataFile- (logfile: dataimp_1.log) ]}

                            (Nov 08 2013 12:59:56.462 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:56.165] LoadComponent- Data Import failed with code 1025 for file C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\.\DataVisualizationModuleAtriumWidget.arx]}

                            (Nov 08 2013 12:59:57.728 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:57.540] LoadComponent- At least one file in config data list returned an error]}

                            (Nov 08 2013 12:59:57.759 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=[[ERROR][Fri Nov 08 00:59:57.540] LoadComponent- Errors processing component Object Store, worst overall return code = 1025]}

                            (Nov 08 2013 12:59:57.899 AM -0800),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand,

                              LOG EVENT {Description=[Execution result [resultType=COMPLETED,exitCode=1025]]}

                            (Nov 08 2013 12:59:57.899 AM -0800),INFO,com.bmc.smbu.install.common.rule.engine.Installer,

                              LOG EVENT {Description=[Error occurred while executing stage group [name=ObjectStore,filters=[],stages=[[level=en,commands=[[arguments=[subCommand=loadapp,logDir=C:\Program Files\BMC Software\AtriumCore,logName=BMCAtriumCMDB,file=C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=CMDB_OS_LOADAPP]]]]]],Detail=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x server02 -t 0 -u Demo -p <not_displayed> -l "C:\Program Files\BMC Software\AtriumCore" -n BMCAtriumCMDB -f "C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure]}

                            (Nov 08 2013 12:59:57.899 AM -0800),SEVERE,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask,

                              THROWABLE EVENT {Description=[Failed to execute Rule Engine]},

                              Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x server02 -t 0 -u Demo -p <not_displayed> -l "C:\Program Files\BMC Software\AtriumCore" -n BMCAtriumCMDB -f "C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure

                              com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

                              com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

                              com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

                              com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

                              com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:260)

                              com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:148)

                              com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)

                              java.lang.Thread.run(Unknown Source)],

                              Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Utilities\rik\rik.exe" loadapp -x server02 -t 0 -u Demo -p <not_displayed> -l "C:\Program Files\BMC Software\AtriumCore" -n BMCAtriumCMDB -f "C:\Program Files\BMC Software\AtriumCore\cmdb\en\workflow\adf_objectstore_1.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure

                              com.bmc.smbu.install.common.rule.engine.ProcessBasedCommand.execute(ProcessBasedCommand.java:179)

                              com.bmc.smbu.install.common.rule.engine.rik.RikCommand.execute(RikCommand.java:226)

                              com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)

                              com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

                              com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

                              com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

                              com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:260)

                              com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:148)

                              com.bmc.install.task.InstallationTask.run(InstallationTask.java:87)

                              java.lang.Thread.run(Unknown Source)]

                            (Nov 08 2013 12:59:57.899 AM -0800),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

                              LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureCMDB]}

                             

                            I suggest you work with BMC Support on this one.

                             

                            Cheers

                            Carl

                             

                            http://www.missingpiecessoftware.com/