1 2 3 4 Previous Next 56 Replies Latest reply on Dec 21, 2015 4:55 AM by Shweta Jhall Go to original post
      • 15. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
        Sumit Kumar

        Thanks Carey. It will certainly help.

        • 16. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)

          Hello..

          I am trying to connect the dots, and at the same time find current info on BSR 3.0 (or is it 3.1 now??).

          .

          I don't really find how, from a product installation and configuration, how does BPPM 9.x and BSR 3.x get put together?

          .

          I looked at the BPPM 9.6 documentation, and don't find any reference to BSR.

          I see the BSR 2.0 documentation above.

          Is this documentation put together somewhere, for DSR 3.0 and how it relates/works with/installs BPPM 9.x?
          .

          And finally, you did the (excellent!) video on BSR 2.0 back on June 25, 2014.

          Is there a newer video out there?

           

          Thanks,

          Gib

          • 17. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
            Charles Kelley

            Hi Gib,

             

            I can answer part - the BSR 3.0 documentation is available here - https://docs.bmc.com/docs/display/public/bsr30/Home.

             

            Charles

            • 18. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)

              Hi Charles...

              Thanks for the doc info...

              Gib

              • 19. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)

                Hello,

                 

                I have a question related with BPPM 9.6 and BSR 3.0. We are trying to integrate BPPM with ITSM using the BSR 3.0

                When creating the incident with minimal info (no customer info are send) we received the following error message:

                ERROR (326): Required field cannot be blank.; HPD:Help Desk : First Name.


                We would want to send a generic customer from BPPM to ITSM and we don't know what would be the parameter to set in DefaultMapping.map to do that. Or how can we send these info from BPPM to ITSM?


                Thank you,

                Eugen

                • 20. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                  Darius Wallace

                  Hi Eugen,

                   

                     A few questions come to mind. First can you clarify what version of ITSM you're running? Also, have you set the Global Assignment Routing as described at the following wiki page? Installing BMC Service Resolution 3.0 for BMC Remedy IT Service Management - BMC Service Resolution 3.0 - BMC Documentat…

                   

                  GlobalAssignmentRecord.JPG

                  • 21. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                    Shweta Jhall

                    Hi Darius,

                     

                    I have BTOM 10.0 in my environment. I installed BSR 3.0.0.1 on ITSM and BTIM server. But after installing the Infrastructure Management server is not getting connected to Presentation server. Also i am not able to login to BTIM.

                     

                    I uninstalled the BSR from BTIM but still facing the same error. While adding back the infrastructure management it is giving error "Registration Error: Incompatible Version"

                     

                    Thanks,
                    Shweta

                    • 22. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                      Anagha Gokhale

                      Hi Shweta, Is your BTOM 10.0 is on non-windows platform?

                      3.0.01 solution for 10.0 is only supported on windows as of now.

                      Anyway, you may try below work-around for your current problem

                       

                      Please add below entry in bppmws-rest-registry.xml        

                       

                      <resources>

                      <resource>

                          <className>com.bmc.sms.regws.ServerRegProviderService</className>

                            <targets>

                             <target authenticate="false" method="POST"><![CDATA[.*/provider/register]]></target>

                            <target authenticate="false" method="POST"><![CDATA[.*/provider/unregister]]></target>

                           <target authenticate="false" method="POST"><![CDATA[.*/provider/heartbeat]]></target>

                        </targets>

                      </resource>

                      </resources>

                       

                        then restart the TSIM server. hope this helps.

                      • 23. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                        Shweta Jhall

                        Hi Anagha,

                         

                        Thanks for the reply. BTOM is working on windows platform. I tried the below steps but still not able to login to BTIM and getting the same registration error which says "Registration Error: Incompatible Version:.

                         

                        Thanks,

                        Shweta

                        • 24. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                          Shweta Jhall

                          Hi,

                           

                          Can you please let me know where exactly to add those line sin the file.

                           

                          Thanks,

                          Shweta

                          • 25. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                            Anagha Gokhale

                            Please check below module

                             

                            <module name="tsimregwsprovider">

                             

                             

                             

                            you need to add entries in above tag

                             

                            your module tag should look like

                             

                            <module name="tsimregwsprovider">

                                <resources>

                                    <resource>

                                    <className>com.bmc.sms.regws.ServerRegProviderService</className>

                                        <targets>

                                            <target authenticate="false" method="POST"><![CDATA[.*/provider/register]]></target>

                                            <target authenticate="false" method="POST"><![CDATA[.*/provider/unregister]]></target>

                                            <target authenticate="false" method="POST"><![CDATA[.*/provider/heartbeat]]></target>

                                            <target authenticate="false" method="GET"><![CDATA[.*/provider/moduleinfo]]></target>

                                        </targets>

                                    </resource>

                                </resources>

                            </module>

                            • 26. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                              Shweta Jhall

                              Hi Anagha,

                               

                              I am not able to find any module with the tag "com.bmc.sms.regws.ServerRegProviderService" in the file.

                               

                              Thanks,

                              Shweta

                              • 27. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                                Anagha Gokhale

                                Could you please attach ur registry file so that i can take a look. -Anagha

                                • 28. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                                  Shweta Jhall

                                  Hi Anagha,

                                   

                                  Please find the details of file below:

                                   

                                  <?xml version="1.0" encoding="utf-8"?>

                                  <bppmws-rest-registry xmlns="http://bmc.com/sms/bppmws" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://bmc.com/sms/bppmws file:bppmws-rest-registry.xsd">

                                     <module name="bppmws" loadOrder="2">

                                       <resources>

                                         <!-- auto generated XML segment start -->

                                         <resource startup="true">

                                           <className>com.bmc.sms.statsws.bppmws.StatsRsProvider</className>

                                           <targets>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Device/.*/stats]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Group/.*/stats]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorInstance/.*/stats]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorType/.*/stats]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Application/.*/stats]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Service/.*/stats]]></target>

                                   

                                    <target authenticate="true" method="GET"><![CDATA[.*/Device/.*/metadata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Group/.*/metadata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorInstance/.*/metadata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorType/.*/metadata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Application/.*/metadata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Service/.*/metadata]]></target>

                                   

                                    <target authenticate="true" method="GET"><![CDATA[.*/Device/.*/configdata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Group/.*/configdata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorInstance/.*/configdata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/MonitorType/.*/configdata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Application/.*/configdata]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Service/.*/configdata]]></target>

                                   

                                    <target authenticate="true" method="GET"><![CDATA[.*/notification]]></target>

                                   

                                   

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/.*/.*/logging]]></target>

                                   

                                    <target authenticate="false" method="POST"><![CDATA[.*/authenticate/.*]]></target>

                                   

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppmint/cellData/.*/details]]></target>

                                          </targets>

                                         </resource>

                                          <!-- auto generated XML segment end-->

                                       </resources>

                                     <interceptors>

                                    <interceptor order="1">

                                    <className>com.bmc.sms.bppmws.interceptor.HTTPHeaderDecorator</className>

                                    <phase>POST_INVOKE</phase>

                                    </interceptor>

                                    </interceptors> 

                                    </module>

                                    <module name="caws">

                                    <resources>

                                    <resource >

                                    <className>com.bmc.sms.caws.CAResourceProvider</className>

                                    <targets>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/monitoringprofile/schema]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/monitoringprofile/data]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/monitoringprofile/provisioningjob]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/monitoringprofile/create]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/patrol/integrationservice/info]]></target>

                                    </targets>

                                    </resource>

                                    <resource>

                                    <className>com.bmc.sms.caws.RegCAdmin</className>

                                    <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppm/register]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppm/deregister]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/pproxy/register]]></target>

                                   

                                    <target authenticate="true" method="POST"><![CDATA[.*/pproxy/update]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/pproxy/deregister]]></target>

                                    </targets>

                                    </resource>

                                    </resources>

                                    </module>  

                                    <module name="slows">

                                    <resource>

                                    <className>com.bmc.sms.slows.SLOWebServicesProvider</className>

                                    <targets>

                                    <target authenticate="true" method="GET"><![CDATA[.*/slo/.*/status]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/slo/.*/metadata]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/slo/.*/delete]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/slo/delete]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/slo/create]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/slo/.*/update]]></target>

                                    </targets>

                                    </resource>

                                    </module> 

                                      <module name="eventws">

                                    <resources>

                                    <resource  startup="true" >

                                    <className>com.bmc.sms.eventws.EventProvider</className>

                                    <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/CI/.*/event]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/Device/.*/event]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/CI/.*/event]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/Device/.*/event]]></target>

                                                       <target authenticate="true" method="POST" ><![CDATA[.*/CI/.*/fetchEvents]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/Device/.*/fetchEvents]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/CI/.*/getEvents]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/Device/.*/getEvents]]></target>

                                       <target authenticate="true" method="POST" ><![CDATA[.*/Event/create]]></target>

                                    <target authenticate="true" method="PUT" ><![CDATA[.*/Event/update]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/Event/search]]></target>

                                    </targets>

                                    </resource>

                                    </resources>

                                    </module>

                                  <module name="ciws">

                                  <resources>

                                    <resource >

                                      <className>com.bmc.sms.ciws.CiProvider</className>

                                      <targets>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/configdata]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/metadata]]></target>       

                                          <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/stats]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/config]]></target>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/search]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/usage]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/CI/.*/details]]></target>

                                          <target authenticate="true" method="GET"><![CDATA[.*/CI/.*/graph]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/CI/graph]]></target>

                                          <target authenticate="true" method="GET"><![CDATA[.*/CI/.*/related]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/CI/related]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/CI/create]]></target>

                                    <target authenticate="true" method="PUT" ><![CDATA[.*/CI/update]]></target>

                                    <target authenticate="true" method="PUT" ><![CDATA[.*/CI/.*/update]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/CI/search]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/CI/search]]></target>

                                    <target authenticate="true" method="DELETE" ><![CDATA[.*/CI/.*/delete]]></target>

                                    <target authenticate="true" method="DELETE" ><![CDATA[.*/CI/MultiserverTopologyCleanup/delete]]></target>

                                      </targets>

                                    </resource>

                                  </resources>

                                  </module>

                                   

                                   

                                  <module name="uiws">

                                  <resources>

                                    <resource >

                                       <className>com.bmc.sms.uiws.UiProvider</className>

                                    <!-- Added bppmint after code gen-->

                                       <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/UI/search]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/bppmint/.*/.*/lookup]]></target>

                                              <target authenticate="true" method="GET" ><![CDATA[.*/bppmint/IM/.*/metadata]]></target>

                                       </targets>

                                    </resource>

                                  </resources>

                                  </module>

                                  <module name="bppmhaws">

                                  <resources>

                                    <resource >

                                       <className>com.bmc.sms.bppmhaws.BppmHaProvider</className>

                                    <!-- Added bppmint after code gen-->

                                       <targets>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/bppm/ha/failover]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppm/ha/status]]></target>

                                       </targets>

                                    </resource>

                                  </resources>

                                  </module>

                                  <module name="policyws">

                                  <resources>

                                    <resource >

                                      <className>com.bmc.sms.policyws.PolicyProvider</className>

                                      <targets>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/policy/list]]></target>

                                          <target authenticate="true" method="POST" ><![CDATA[.*/policy/create]]></target>

                                          <target authenticate="true" method="POST" ><![CDATA[.*/policy/update]]></target>

                                          <target authenticate="true" method="DELETE" ><![CDATA[.*/policy/delete]]></target>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/policy/solution/list]]></target>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/policy/solution/versions]]></target>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/policy/solution/monitors]]></target>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/policy/solution/monitor/inputparameters]]></target>

                                      </targets>

                                    </resource>

                                  </resources>

                                  </module>

                                  <module name="sapws" loadOrder="1">

                                    <resource startup="true" >

                                    <className>com.bmc.sms.sapws.SAPProvider</className>

                                    <targets>

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppmint/.*/.*/heartbeat]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/.*/.*/notify]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppmint/.*/.*/list]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/.*/.*/deregister]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppmint/.*/list]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/bppmint/.*/.*/opsList]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/.*/copy]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/.*/.*/register]]></target>

                                    </targets>

                                    </resource>

                                  </module>

                                  <module name="pirws">

                                    <resource >

                                    <className>com.bmc.sms.pirws.PInstallerResource</className>

                                    <targets>

                                    <target authenticate="true" method="GET"><![CDATA[.*/patrolrepository/getComponents]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/patrolrepository/getComponentURL]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/patrolrepository/getThoriumPackageList]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/patrolrepository/getThoriumComponent]]></target>

                                    </targets>

                                    </resource>

                                  </module>

                                  <module name="cbws">

                                  <resource >

                                      <className>com.bmc.sms.cbws.CBProvider</className>

                                      <targets>

                                          <target authenticate="true" method="POST"><![CDATA[.*/Device/.*/.*/copyBaseline]]></target>

                                      </targets>

                                  </resource>

                                  </module>

                                  <module name="ctaws" loadOrder="2000">

                                  <resources >

                                    <resource startup="true">

                                    <className>com.bmc.sms.ctaws.CloudAdapterProvider</className>

                                    <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/topology/notify]]></target>

                                    </targets>

                                    </resource>

                                  </resources>

                                  <providers>

                                        <provider>

                                          <className>com.bmc.sms.ctaws.rest.formatter.ResteasyJSONTunnelProvider</className>

                                          <mime_type>application/json</mime_type>

                                        </provider>

                                  </providers>

                                  <interceptors>

                                    <interceptor order="1">

                                    <className>com.bmc.sms.bppmws.interceptor.CalloutAuthInterceptor</className>

                                    <phase>AUTHENTICATION</phase>

                                    </interceptor>

                                  </interceptors>

                                  </module>  

                                   

                                   

                                  <module name="imws">

                                  <resources>

                                    <resource >

                                      <className>com.bmc.sms.imws.IMDataProvider</className>

                                      <targets>

                                          <target authenticate="true" method="GET" ><![CDATA[.*/IMData/dirinfo]]></target>

                                    <target authenticate="true" method="GET" ><![CDATA[.*/IMData/.*/classInfo]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/IMData/create]]></target>

                                    <target authenticate="true" method="POST" ><![CDATA[.*/IMData/search]]></target>

                                    <target authenticate="true" method="PUT" ><![CDATA[.*/IMData/update]]></target>

                                    <target authenticate="true" method="DELETE" ><![CDATA[.*/IMData/.*/delete]]></target>

                                      </targets>

                                    </resource>

                                  </resources>

                                  </module>

                                   

                                   

                                  <module name="csaws">

                                  <resources>

                                    <resource  startup="true" >

                                      <className>com.bmc.sms.csaws.CSAProvider</className>

                                      <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/model/create]]></target>

                                          <target authenticate="true" method="PUT"><![CDATA[.*/model/update]]></target>

                                          <target authenticate="true" method="POST"><![CDATA[.*/model/delete]]></target>

                                      </targets>

                                  </resource>

                                  </resources>

                                  </module>

                                  <module name="cmaws">

                                    <resource startup="true" >

                                    <className>com.bmc.sms.cmaws.CMAProvider</className>

                                    <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/IntegrationService/create]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/unifiedadmin/IntegrationService/.*/list]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/IntegrationService/list]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/IntegrationService/.*/update]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/unifiedadmin/IntegrationService/.*/delete]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/IntegrationServiceCluster/create]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/unifiedadmin/IntegrationServiceCluster/.*/list]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/IntegrationServiceCluster/list]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/IntegrationServiceCluster/.*/update]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/unifiedadmin/IntegrationServiceCluster/.*/delete]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/BlackoutPolicy/create]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/unifiedadmin/Policy/.*/list]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/Policy/list]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/BlackoutPolicy/.*/update]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/unifiedadmin/Policy/.*/delete]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/Timeframe/create]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/unifiedadmin/Timeframe/.*/list]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/Timeframe/list]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/Timeframe/.*/update]]></target>

                                    <target authenticate="true" method="DELETE"><![CDATA[.*/unifiedadmin/Timeframe/.*/delete]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/MonitoringPolicy/create]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/MonitoringPolicy/.*/update]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/StagingPolicy/create]]></target>

                                    <target authenticate="true" method="PUT"><![CDATA[.*/unifiedadmin/StagingPolicy/.*/update]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/unifiedadmin/BPPMServer/list]]></target>

                                    </targets>

                                    </resource>

                                  </module>

                                   

                                   

                                  <module name="bwws">

                                  <resources>

                                    <resource>

                                      <className>com.bmc.sms.bwws.BWProvider</className>

                                      <targets>

                                    <target authenticate="true" method="GET"><![CDATA[.*/CrossLaunch/get]]></target>

                                    <target authenticate="true" method="POST"><![CDATA[.*/CrossLaunch/add]]></target>

                                    <target authenticate="true" method="GET"><![CDATA[.*/Device/getGroupCIInfo]]></target>

                                      </targets>

                                  </resource>

                                  </resources>

                                  </module>

                                   

                                   

                                  <module name="ibrsdws">

                                    <resources>

                                    <resource>

                                    <className>com.bmc.sms.ibrsdws.IBRSDProvider</className>

                                    <targets>

                                    <target authenticate="true" method="POST"><![CDATA[.*/bppmint/ITMapping/add]]></target>

                                       </targets>

                                    </resource>

                                    </resources>

                                  </module>

                                  </bppmws-rest-registry>

                                   

                                   

                                  ============================================================================

                                   

                                  Thanks,

                                  Shweta

                                  • 29. Re: Ask me about BMC Intelligent Ticketing Solution... (FAQ)
                                    Shweta Jhall

                                    Thanks Anagha,

                                     

                                    i created the module for regws which was missing in the file, added it to the xml and restarted, Now i am able to login to BTIM.

                                    Just curious to know what is the exact procedure for installing the BSR component on BTIM.i have installed the BSR component for ITSM on Remedy server and then was installing the BSR on BPPM server, but got this error even after successful installation. Please suggest.

                                     

                                    Thanks,

                                    Shweta