12 Replies Latest reply on May 8, 2014 5:33 PM by Anne Brock

    AR License in ITSM 8.1

    Hellyson Lima
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      Hi Guys,

       

      I have a costumer that recently purchased the following license:

       

      ApplicationNumber
      BMC Aeroprise Mobility for Remedy IT Service Management Suite630
      BMC Aeroprise Mobility for Remedy IT Service Management Suite630
      BMC Asset Management - Floating User License Add-on15
      BMC Asset Management - Floating User License Add-on15
      BMC Asset Management - User License Add-on10
      BMC Atrium Dashboards and Analytics - Floating User License Add-on3
      BMC Atrium Discovery and Dependency Mapping - License Add-on4.100
      BMC Atrium Discovery and Dependency Mapping Extended Data Pack - License Add-on4.100
      BMC Atrium Service Level Management - Floating User License Add-on7
      BMC Atrium Service Level Management - User License Add-on4
      BMC Change Management - Floating User License Add-on335
      BMC Change Management - User License Add-on20
      BMC Event and Impact Management - License Add-on4.100
      BMC Event Management System Adapters - License Add-on1
      BMC Knowledge Management - Floating User License Add-on5
      BMC Performance Management - Group Tree Views License Add-on1
      BMC Performance Management - Reporting Studio License Add-on1
      BMC ProactiveNet Performance Management Suite - Base License1
      BMC Remedy IT Service Management Suite1
      BMC Self-Service - Floating User License Add-on 25-Pk Lsn10
      BMC Service Desk - Floating User License Add-on620
      BMC Service Desk - User License Add-on10
      BMC Service Management Specialist - Floating User License Add-on4
      BMC Service Management Specialist - User License Add-on2

       

      I would like to know how this is going to convert these licenses into the floating an fixed licensing because for me is a mass.

        • 1. Re: AR License in ITSM 8.1
          Anne Brock

          If it says "Floating" it is float. If it doesn't, just add on (i.e. BMC Service Desk - User License Add-on ) it's fixed.

           

          The only one this doesn't apply to are these:

          BMC Atrium Discovery and Dependency Mapping - License Add-on 4.100

          BMC Atrium Discovery and Dependency Mapping Extended Data Pack - License Add-on

           

          They are licensed by server.

           

          Mobility is fixed only.

          • 2. Re: AR License in ITSM 8.1
            Hellyson Lima

            Ok Anne, but for me, it is not clear yet, for example, I have "BMC:Incident Mgmt User Fixed" license, where this license in my matrix? Or where is the AR Server license?

            • 3. Re: AR License in ITSM 8.1
              Anne Brock

              The AR Server license comes with the ITSM Suite.

               

              The app licenses in general should be entered as:

              service desk = 1 incident, 1 problem, 1 financial mgmt, 1 AR user license

              Change = 1 change, 1 release (if we have that), 1 AR system

               

              with the caveat that if someone is using both service desk and change, you would just enter 1 AR system user license for both apps

               

              Service management specialist is entered as AR system user license

               

              How we sell them and how they are listed in the licensing form are different.


              1 of 1 people found this helpful
              • 4. Re: AR License in ITSM 8.1
                Hellyson Lima

                Hi Anne, I appreciate your help.


                But, I'm confusing yet, I received a lot o lincense type and I'm not match this licenses in ARS, I will check with the sales account, because it may cause problems in the future.

                 

                Tks

                • 5. Re: AR License in ITSM 8.1
                  Anne Brock

                  chekcing with your account rep is good; but FYI the following are not Remedy/AR licenses:

                   

                  Atrium discovery and dependency

                  Dashboards and Analytics

                  Event and Impact Management

                  Event Mgmt System Adapters

                  Performance Mgmt

                  Proactive Net    


                  • 6. Re: AR License in ITSM 8.1
                    Hellyson Lima

                    Hi Anne

                     

                    Let me see if I understand, removing the licenses you said, would be:

                     

                    To: BMC Asset Management - Floating User License Add-on (15)

                    I would count: 15 licenses for "BMC:Asset Mgmt User Floating" and 15 licenses for "AR User Floating", right?

                     

                    This account would be used also for the following licenses:

                    BMC Asset Management - User License Add-on

                    BMC Change Management - Floating User License Add-on

                    BMC Change Management - User License Add-on

                     

                    Right?

                     

                    To: BMC Service Desk - Floating User License Add-on (620)

                    I would count: 620 license for "BMC:Incident Mgmt User Floating", 620 licenses for "BMC:Problem Mgmt User Floating", 620 licenses for "BMC:Financial Mgmt User Floating" and 620 licenses for "AR User Floating", right?

                     

                    This account would be used also for the license "BMC Service Desk - User License Add-on", right?

                     

                    How to apply the following licenses:

                    BMC Aeroprise Mobility for Remedy IT Service Management Suite

                    BMC Knowledge Management - Floating User License Add-on

                    BMC Self-Service - Floating User License Add-on 25-Pk Lsn

                    BMC Remedy IT Service Management Suite

                    BMC Service Management Specialist - Floating User License Add-on

                    BMC Service Management Specialist - User License Add-on

                     

                    Does the licenses "BMC Atrium Service Level Management - Floating User License Add-on" and "BMC Atrium Service Level Management - User License Add-on" are the licenses "BMC:Service Level Mgmt User Floating" and "BMC:Service Level Mgmt User Fixed"?

                    • 8. Re: AR License in ITSM 8.1

                      For Aeroprise ITSM you would have to run the "regenlic" file via command line from the installation location for Mobility. That is a common problem associated with the application of the licenses. In case this doesn't help, I suggest you request your customer to raise an issue with technical support.

                       

                      Dev

                      • 9. Re: AR License in ITSM 8.1
                        Jason Miller

                        LOL!  I have checked with my account rep(s) and got nowhere.  This has been an issue for a while and for many people.  Just search the Communities for all of the AR System / ITSM licensing questions; about how do I configure X that shows on my purchase/support contract but the server doesn't have that option.

                         

                        I have ranted about it here: Re: Configure License on Remedy.

                        • 10. Re: AR License in ITSM 8.1
                          Anne Brock

                          Sorry, Hellyson Lima ,  I've been swamped for a few weeks and got way behind on my communities...

                           

                          Re "

                          BMC Aeroprise Mobility for Remedy IT Service Management Suite

                          BMC Knowledge Management - Floating User License Add-on

                          BMC Self-Service - Floating User License Add-on 25-Pk Lsn

                          BMC Remedy IT Service Management Suite

                          BMC Service Management Specialist - Floating User License Add-on

                          BMC Service Management Specialist - User License Add-on


                          Does the licenses "BMC Atrium Service Level Management - Floating User License Add-on" and "BMC Atrium Service Level Management - User License Add-on" are the licenses "BMC:Service Level Mgmt User Floating" and "BMC:Service Level Mgmt User Fixed"?"

                           

                          Self-service and Knowledge are "paper" licenses, not entered in the system.

                           

                          A Suite license = 1 incident, 1 problem, 1 finanncial, one change, one asset, one SLM, and 1 AR license

                           

                          Specialist = AR licenses

                           

                          And yes to your Service Level Mgmt question...

                          • 11. Re: AR License in ITSM 8.1

                            Hello Anne Brock,

                             

                            I had a similar trouble, we have the next scenario:

                             

                            BMC REMEDY SPECIALIST - FLOATING USER ADD-ON LICENSE   = 168

                            BMC REMEDY SPECIALIST - USER ADD-ON LICENSE  =  19

                            BMC SELF SERVICE - USER LICENSE ADD-ON 50-PK LSN  =  1

                             

                            Do you have any idea, about the value for those on the application, you are telling that Specialist = AR licenses but if we have user and floating user, how can i translate this on the app, I am not sure about this sort of license and with this number 168 I am not sure that could be equal to 168 arservers or am I wrong?

                             

                            Please help me to understand this I will realy appreciate your update.

                             

                            Thanks and regards.

                            Alberto Flores

                            • 12. Re: AR License in ITSM 8.1
                              Anne Brock

                              Alberto NameToUpdate wrote:

                               

                              Hello Anne Brock,

                               

                              I had a similar trouble, we have the next scenario:

                               

                              BMC REMEDY SPECIALIST - FLOATING USER ADD-ON LICENSE   = 168

                              BMC REMEDY SPECIALIST - USER ADD-ON LICENSE  =  19

                              BMC SELF SERVICE - USER LICENSE ADD-ON 50-PK LSN  =  1

                               

                              Do you have any idea, about the value for those on the application, you are telling that Specialist = AR licenses but if we have user and floating user, how can i translate this on the app, I am not sure about this sort of license and with this number 168 I am not sure that could be equal to 168 arservers or am I wrong?

                               

                              Please help me to understand this I will realy appreciate your update.

                               

                              Thanks and regards.

                              Alberto Flores

                               

                               

                               

                              Remedy Specialist Floating User Add-on = AR User Float

                              Remedy Specialist User add-on = AR User fixed

                               

                              so put in 168 float AR user licenses, and 19 AR User Fixed.

                               

                              The self service users are "paper licenses" so you don't have to enter them anywhere.

                               

                              Let me know if this helps or not!

                               

                              Anne