4 Replies Latest reply on Aug 13, 2007 5:17 AM by DevConUser NameToUpdate

    Unable to display message in Chinese characters correctly

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      BEM Machine:
      OS:Windows 2003 simplified chinese
      BMC Impact Solution v7.0.01

      MOM Machine:
      OS:Windows 2003 simplified chinese
      MOM2005

      Customer has configure MOM to send SNMP traps which are then received by the Impact Event Adapter V7.0.01 for forwarding onto the cell.
      He can receive the events, but having difficulty in displaying the message in Simplified Chinese characters correctly, when he looks at events from MOM.
      All events in English are displayed correctly.

      According to the Release notes, these components of Impact Manager Solutions support Double byte character sets (CTKJ).

      Does customer need a special configuration done?

      What might be the problem?

      Thanks