Is your Service Level Target part of a Service Level Agreement object in BMC SLM?
Attaching and Detaching of a service target to a ticket is completely dependent on the Terms and conditions of the service target. There are 2 things you can verify:
1) Make sure that the T&C qualification is true on the change ticket. (in ur case Change Timing field should contain value as Standard), if this is a custom field, make sure that the value is populated into the field prior to execution order of SLM i.e. Execution order 700.
2) Verify if the service target is part of a Agreement defined in the system which has a Business Service associated to it, coz if there is a Business service alliged to an agreement, all the CI's part of that business service also become part of the T&C for all the service targets related on that agreeement.
Thanks a lot for the response:
Ivan - Yes, it is part of an SLM but I haven't tried to rebuild the whole SLM. Will try that and let you know.
Hardik - I will check the two points you mentioned as well.
1 of 1 people found this helpful
If the target is part of SLA (not SLM, that's obvious) then you have to make sure that the SLA definition is also correct, e.g. the "Service" field there is participating in the qualification build-up. In other words your final qualification would be equal to SVT qualification + SLA qualification (service specific) + Contract qualification (customer specific).
To check if the system work, try with a SVT that is NOT part of any SLA, and configure it's qualification to allow to attach to every single Change Request, e.g. 'Submitter' != $NULL$ or something like that (I am not fan of 1=1)...
I created another SVT and it is working fine. Thank you all for your help.
Hi Moss... The milestones for the service target get activated once the service target measurement begins, i.e. when the Start When qualification of the service target is true after the service target gets attached to the ticket. the Measurement qualifications are under the Measurement tab.
Is it possible to attach SLA for all the OLD existing Tickets in one go.