There was an issue with FF where you had scrollbars (horizontal) in a simple input field, and you couldn't see what you typed.
Is that also the case? In this case, there was a patch for Mid-tier. What is the Service Pack you're using for 7.6.04?
Else, try to play with the zoom level on Firefox.
Thanks for the reply.
No, it is not the horizontal scrollbars issue in some input fileds under FF. That was fixed. This issue is with the overall window in itself. I took a small flash video to show the issue (attached file).
Changing the Zoom factor doies not help either. I can magnify or reduce the zoom factor, and the scrollbars (horizontal and vertical stay). I would assume it is somewaht caused by the displayed canvas, but I am not sure.
The 7.6.04 SP2 is deployed.
I am also having same concern here about Fire Fox and ITSM, Can anybody provide me some helpful information.
In BMC ITSM Change form, when we are doing Advance Search then advance search bar allowing only 215 characters and if we enter or type more than 215 characters then scroll bar will come up and we will not be able to see that we typed or what we are typing .
I also do the same on IE8, Chrome and Safari browsers, But these all the browsers not having this type problem.
Please find the attached screen shot .
As we can see , i typed charaters in advance search but after 215 charaters , It is not showing that what we type .
What is your ITSM version (actually the mid-tier) and what is your Firefox version?
I guess it happens also for other fields? Like "Summary" for example?
I finally resolved my issue, getting scrollbars in Firefox. It was a matter of component layout, and an "invisible" component was way out of the screen-sizes.
Thanks all for your reply on this, please find below details:
ITSM Version: 7.6.04.020000
Mid-Tier Version: Version 8.1.01 (SP1) 201405141350 Hotfix.
@ Christian, Can u please provide us the steps how you fixed this so I also will be provide some resolution steps for our customers.
The steps tpo resolve this are straight forward:
- Open DevStudio
- Locate the FORM that you use and that exhibits the scrollbar issue in Firefox. In my case it was a form called "SHR:LandingConsole"
- Scroll to the outer left horizontally
- Check for any objects that might be "invisible" (Property Display > Visible = False) and their position. If these are outside the canvas then move them inside. Usually this should not be an issue, but for some reason Firefox was actually aware of these invisible objects.
Screenshot of DevStudio with the opened FORM:
I hope this helps troubleshooting your forms for such objects.
do you have the field id of this Object ? if you can pass that would be a great help.