6 Replies Latest reply on Sep 2, 2013 4:10 AM by Krystian Nikolow

    Delete field value with escalation

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      I've created a new field called Status Reason (drop down). The field has few predefined values and it is displayed only when Status = On Hold. The problem is that if I set once Status Reason it will be in the database no matter what will be the future Status. I would like to delete Status Reason value when I change Status to anything except On Hold. Unfortunately it seems that edit workspace fields option in escalation is not able to empty the Status reason. How can I achieve this?