4 Replies Latest reply on Aug 22, 2013 7:08 AM by Akash Pathak

    RKM Associations Missing in Incidents

    Chandrakala Mohan
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      hello,

       

      Some of the Knowledge Articles related to an Incident are getting deleted after couple of days.

      While investigating we found that there are few records whose status is getting updated to "Delete" in HPD:Associations form.

      Need your help in getting the root cause for this Delete status updates in HPD:Associations form.

       

      Operating System                           : windows server 2008 R2

      Database Type                               :           MSSQL -- SQL Server 2008

      Product Name/ Version / Patch       :           ARS 7.6.04

       

      Please can someone help me on this please.

       

      Warm Regards,

      Chandrakala