7 Replies Latest reply on Jan 23, 2017 1:16 PM by Paul Cooney

    Remove Support Group from Incident Management

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      Hello,

       

      Is there any way OOB to remove an enabled support group from specific modules within ITSM?  We currently use a support group that the sole purpose will be several users with the functional role "change approvers", support group assignment availability disabled,  and the group change approval mapping will be assigned to the Business Approval phase.  We have that in place, but we'd like that support group removed from the drop down in Incident Management since it has no users assigned.

       

      -John Mancini