1 2 3 Previous Next 39 Replies Latest reply on Mar 26, 2017 11:22 AM by Sidhdesh Punaskar

    Email Based Approval for Change - ITSM 8.1

    Kevin Kennedy

      When approving a change via email by replying to the approval email in ITSM 8.1 the change does not get approved and an error appears in the Email Error logs. The error -=



      "No login information was specified or the specified login information is invalid"


      Error 4927


      The user does exist in the People and User form and the from email address is a valid address. The user also has the relevant change permissions and roles.


      Email engine has been set to parse,

      Enabled Modify has been set to Yes.

      Use Security Key = No.

      Use Supplied User Infromation - Yes

      Use Email from Address = Yes.


      Anyone else experienced this issue?

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