10 Replies Latest reply on Feb 27, 2015 2:40 AM by Vinayak Bedake

    Localizing SRM 8.1

    Lovisa Rutland
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      Hi,

      I am working on localizing the SRM service request console (user interface part) into Swedish and have finally found most pieces in the application where one needs to create localized tags, labels, messages etc.

       

      One part that is left is the "Welcome,..." field at the top of the console. It seems to be an active link using a "service" action that is setting this field upon opening the form (ACTL called SRS:SRK:Initialize_ServiceCall). Does anyone know how it is getting its value or how I can get it localized?

       

       

      welcomePNG.PNG.png

      Thanks!

        • 1. Re: Localizing SRM 8.1
          Al O'Connor

          Lovisa,

           

          The filter SRS:SRK:Initialize_WelcomeTextInit retrieves the string from the SYS:Message Box form.  You can create new entries in the SYS:Message Box form, using a Message Tag value of "SRSWELCOME" with the locale field set appropriately for the locale you wish to add. 

          • 2. Re: Localizing SRM 8.1
            Lovisa Rutland

            Thanks Al!

            That did the job!

            • 3. Re: Localizing SRM 8.1

              Hi Lovisa,

               

              How did you Localized "DO YOU KNOW" portion of the Request Entry.. Please Suggest.

               

               

               

              Regards,

              Deepti

              • 4. Re: Localizing SRM 8.1
                Saroj Sahu

                The marketing slides shown on SRM request entry console are image attachments. And the 'Did you know" text is part of the image. One can see the image attachments in "SRS:ServiceRequestImages" form records named as "image-marketing-<some-number>". I think this is designed so to allow custom slides to be shown on the console.

                • 5. Re: Localizing SRM 8.1

                  hi lovisa, hope you are fine

                   

                  can you please tell me how did you localize the right part of the console which is contain request detail

                  i am involved in this

                   

                  please reply because this help me too much

                   

                  thank you

                  • 6. Re: Localizing SRM 8.1
                    Lovisa Rutland

                    Hi Hunt,

                    I was translating a 8.0 SRM system. 8.1 is working a little different. Here are all the forms I had to go into and create new views with a swedish locale:

                    SRS:ServiceRequestConsole

                    SRS:RequestDetails

                    SRS:CFG-ApplicationPreferences

                    SRM:Request

                    SRS:SREC_BrowseCategories

                    SRS:SREC_ProvideInformation

                    SRS:SREC_Favorites

                    SRS:SREC_PopularServices

                    SRS:SREC_SubmittedRequests

                     

                    The SREC forms are handling different part of the console.

                     

                    Additionally you need to create entries with your own locale in the following forms:

                     

                    SYS:Message Box

                    AR System Message Catalog

                    SRS:ServiceRequestHTML

                    (HTML configuration)

                     

                    It is a bit of a mess with different parts translated in different places.....it took me a while to figure out where to go. Some of the error messages are still not translated because I cannot find the correct syntax.

                     

                    add attachment dialog is a system dialog and cannot be translated with formsview but most likely needs to be updated in jar file or elsewhere. We left this one as is.

                     

                    Hope this help,

                    Lovisa

                    • 7. Re: Localizing SRM 8.1

                      first of all, many thanks for your great reply

                      actually this help me to much , i have the final concern in this

                      in this picture there are 2 things i cannot localize  as shown

                      1-sub-category

                      2-Descreption

                      if you can advise me ,appreciate your help lovisa

                      final.jpg

                      • 8. Re: Localizing SRM 8.1


                        Hunt,

                         

                         

                        Try searching the below identifier in Message Catalog form.

                         

                        SRSServiceRequestConsole:Messages:select.service.description.label

                         

                        If you dont find this than create entry with this identifier in Message Catalog form.

                         

                        Hope this helps

                         

                         

                        Cheers,

                        Sunil Bhogayta

                        • 9. Re: Localizing SRM 8.1

                          Hello,

                           

                          Can you please let me know where to translate the expand box of any field (i.e. character field)?

                           


                          ExpandBox.JPG

                           

                          In above screenshot, i am trying to convert Ok and Cancel button label.

                           

                          Appreciate you help on the same.

                           

                           

                          Thanks,

                          Sunil Bhogayta

                          • 10. Re: Localizing SRM 8.1

                            Great work !

                             

                            Thanks,

                            Vinayak