Your first statement is little confusing, Are you creating work order using SRD?
Or directly from Work Order form?
created work order directly from work order form and took the work order till completed. But the service request status still remains in Planning status.
Moving this discussion to the The specified item was not found. community
Im not sure that should work like that, because Service Request status will change when there is associated SRD in place and that will reflect the status change for fulfillment application either Work Order / Incident / Change.
But let see what others reply on it,
Just to confirm you have the Work Order Rule set to create request on submit. You then create the Work Order (WO) that creates the Service Request (SR). You modify the Work Order Status to Completed and the SR still is In Progress Status, correct?
What version/patch of SRM are you using? Do you have a server side filter log when you create the WO and then update to Completed?
Not sure which SRM Version you are using? but the first part of your post might exist in theproduct. Changing the status from assigned to inprogress before creating the WO keeps the Request in planning state. If you are worried about the second part where chaging the status to completed still keeps the request in planning state. check to see your CAI also if you can share the logs if the issue is still existing, it might be helpful.
Also is this the same with other WO's, INC's?
I have workorder which has SR created through SRD. Work order is closed(Work order was reopened and then closed) with successful status reason but SR is still in I Progress status.
SRD creates multiple work orders which are closed.
When I am updating status of SR to In progress-> Completed from back end it throws an error states that "You cannot change the request status to completed, as there may be application instances still open. (ARERR 150132)". But when I checked all the associated workorders are closed.
Please let me know what might be the issue in this?
If anyone has any idea please share with me.