0 Replies Latest reply on Jul 16, 2013 7:00 AM by David Vacas Perucha

    Unable to create or run reports on InfoView (Analytics v. 7.6.05)

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      Hello,

       

      I need some help with the following problem. I've installed BMC Analytics for BSM v. 7.6.05 on windows server 2008 R2 Standard, and I generated the .ear to deploy on Websphere 7.0. This web server isn't in the same machine than Analytics.

       

      I asked the department Security to open the 6400, 6410 and 10120 ports (this last port is for websphere) from the Analytics machine to Websphere machine and vice versa.

       

       

      When I login to InfoViewApp, and I try to execute or create a report, the web application shows this (view attach image)but does
      not show the report or give you the option to enter the edit mode.

       

      I installed a Tomcat on the Analytics machine and I get access to the InfoViewApp with Tomcat, and I could run or create reports.

       

      I want to know if Analytics generate any kind of log for investigate the error. In the other hand, the websphere log has the following records:

       

       

      "[7/16/13 10:02:04:649 CEST]
      0000003b servlet       I
      com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I:
      [midtier_linux_war] [/arsys] [/shared/config/config.jsp]: Initialization
      successful.

       

       

      [7/16/13 10:02:04:650 CEST] 0000003b
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:04:689 CEST] 00000037
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:04:724 CEST] 00000041
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:04:787 CEST] 0000003b
      filter        W com.ibm.ws.webcontainer.filter.WebAppFilterManager
      getFilterChainContents SRVE0307W: null mapping for filter. This may occur if
      you try to specify a * mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:04:809 CEST] 0000003b
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:08:761 CEST] 00000037
      servlet       I
      com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [midtier_linux_war]
      [/arsys] [ConfigServlet]: Initialization successful.

       

       

      [7/16/13 10:02:08:762 CEST] 00000037
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:02:08:762 CEST] 00000037
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:02:12:147 CEST] 00000037
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:02:25:386 CEST] 00000037
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:02:31:990 CEST] 0000003b
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:02:35:881 CEST] 0000003b
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:03:50:509 CEST] 0000003b
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:04:06:750 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:04:09:562 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:04:18:870 CEST] 00000044
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:04:31:476 CEST] 00000044
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:05:21:377 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:05:26:888 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:05:36:981 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:05:47:331 CEST] 00000048
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:06:03:603 CEST] 00000037
      SystemOut     O ConfigServlet
      /arsys/servlet/ConfigServlet?action=logon

       

       

      [7/16/13 10:06:03:652 CEST] 00000037
      servlet       I
      com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [midtier_linux_war]
      [/arsys] [/shared/config/config_overview.jsp]: Initialization successful.

       

       

      [7/16/13 10:06:03:653 CEST] 00000037
      filter        W
      com.ibm.ws.webcontainer.filter.WebAppFilterManager getFilterChainContents
      SRVE0307W: null mapping for filter. This may occur if you try to specify a *
      mapping on a pre-2.5 app.

       

       

      [7/16/13 10:24:05:131 CEST] 0000003f
      ThreadMonitor W   WSVR0605W: Thread
      "WebContainer : 5" (00000043) has been active for 738983 milliseconds
      and may be hung.  There is/are 1
      thread(s) in total in the server that may be hung.

       

       

                      at
      java.net.PlainSocketImpl.socketConnect(Native Method)

       

       

                      at
      java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:352)

       

       

                      at
      java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:214)

       

       

                      at
      java.net.PlainSocketImpl.connect(PlainSocketImpl.java:201)

       

       

                      at
      java.net.SocksSocketImpl.connect(SocksSocketImpl.java:378)

       

       

                      at
      java.net.Socket.connect(Socket.java:537)

       

       

                      at
      java.net.Socket.connect(Socket.java:487)

       

       

                      at
      java.net.Socket.<init>(Socket.java:384)

       

       

                      at
      java.net.Socket.<init>(Socket.java:227)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OCI.IIOP.Connector_impl.connect(Connector_impl.java:151)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.createTransport(GIOPClient.java:233)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClientWorkersPool.next(GIOPClientWorkersPool.java:122)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.getWorker(GIOPClient.java:105)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.GIOPClient.startDowncall(GIOPClient.java:409)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.Downcall.preMarshalBase(Downcall.java:181)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.Downcall.preMarshal(Downcall.java:298)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.preMarshal(DowncallStub.java:265)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.OB.DowncallStub.setupRequest(DowncallStub.java:541)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.request(Delegate.java:556)

       

       

                      at
      com.crystaldecisions.thirdparty.com.ooc.CORBA.Delegate.non_existent(Delegate.java:422)

       

       

                      at
      com.crystaldecisions.thirdparty.org.omg.CORBA.portable.ObjectImpl._non_existent(ObjectImpl.java:100)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.AbstractServerHandler.checkServerAliveness(AbstractServerHandler.java:386)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.AbstractServerHandler.buildServerInfo(AbstractServerHandler.java:211)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.AbstractServerHandler.buildClusterInfo(AbstractServerHandler.java:229)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:612)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:1099)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ManagedSession.redirectServer(ManagedSession.java:352)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ManagedSession.newService(ManagedSession.java:902)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ManagedSession.get(ManagedSession.java:273)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:297)

       

       

                      at
      com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:702)

       

       

                      at
      com.businessobjects.rebean.wi.occa.OccaConnection.doConnect(Unknown Source)

       

       

                      at
      com.businessobjects.rebean.wi.occa.OccaConnection.<init>(Unknown Source)

       

       

                      at
      com.businessobjects.rebean.wi.occa.OccaServerConnectionManager.createConnection(Unknown
      Source)

       

       

                      at
      com.businessobjects.rebean.occa.OccaReportEngineComAdapter.createCadenzaSession(Unknown
      Source)

       

       

                      at
      com.businessobjects.rebean.occa.OccaReportEngineComAdapter.initNewCadenzaSession(Unknown
      Source)

       

       

                      at
      com.businessobjects.rebean.occa.OccaReportEngineComAdapter.openDocument(Unknown
      Source)

       

       

                      at
      com.businessobjects.rebean.wi.ReportEngineImpl.openDocument(Unknown Source)

       

       

                      at
      com.businessobjects.rebean.wi.occa.WebiReportEngine.openDocument(Unknown
      Source)

       

       

                      at
      com.ibm._jsp._viewDocument._jspService(_viewDocument.java:748)

       

       

                      at
      com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:98)

       

       

                      at
      javax.servlet.http.HttpServlet.service(HttpServlet.java:831)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1655)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1595)

       

       

                      at
      com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)

       

       

                      at
      com.businessobjects.webutil.websessiontimeout.WebSessionTimeoutFilter.doFilter(WebSessionTimeoutFilter.java:161)

       

       

                      at
      com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)

       

       

                      at
      com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)

       

       

                      at
      com.businessobjects.adv_ivcdzview.SetCharacterEncodingFilter.doFilter(Unknown
      Source)

       

       

                      at
      com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)

       

       

                      at
      com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)

       

       

                      at
      com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)

       

       

                      at
      com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:895)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:932)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:500)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

       

       

                      at
      com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:121)

       

       

                      at
      com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:239)

       

       

                      at
      com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)

       

       

                      at
      com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)

       

       

                      at
      com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1583)

       

       

                      at
      com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:183)

       

       

                      at
      com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:455)

       

       

                      at
      com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:384)

       

       

                      at
      com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)

       

       

                      at
      com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

       

       

                      at
      com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

       

       

                      at
      com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

       

       

                      at
      com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)

       

       

                      at
      com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)

       

       

                      at
      com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)

       

       

                      at
      com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)

       

       

                      at
      com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1550)

       

       

      [7/16/13 10:24:22:766 CEST] 00000043
      ThreadMonitor W   WSVR0606W: Thread
      "WebContainer : 5" (00000043) was previously reported to be hung but
      has completed.  It was active for
      approximately 756618 milliseconds.  There
      is/are 0 thread(s) in total in the server that still may be hung."

       

      Do you believe that this error is for connection problems, for web server or what?.

       

      Thank you very much. Best regards.

       

      David