1 2 Previous Next 15 Replies Latest reply on Apr 9, 2014 1:15 AM by Patrick Mischler

    Deploy Patrol agents job stuck with 8.3.sp1- SecMngr.exe

    Erez Frenkel



      I have a customer that upgrade to BSA 8.3.sp1

      (Application server, file server, agents etc..)


      The problem is when the customer try to deploy patrol agents: the deploy job stuck.

      (that only occur with the last BSA version)

      Also If the customer copy the Patrol install directory , and then manually run the install.bat file - that contain the Patrol agent installation - then it's works,

      (other software or any other *.bat files are deployed with no problem with Bladelogic)


      Inside the Windows event viewer we can see this:

      A device or program has requested attention. Device or application: C:\BMC\common\security\bin_v3.0\windows-x86\SecMngr.exe. Message title: Microsoft Visual C++ Runtime Library


      Regarding the message that is inside the deploy job:

      "No mapping between account names and security IDs was done"

      He didn't change / rename the local admin user name, also the output of the agentinfo command looks fine

      And with previous BSA version like 8.3.0 or 8.2.04 or 8.1.02 the patrol agent installation succeeded.


      Does anyone has seen this error?




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