7 Replies Latest reply on Dec 8, 2016 11:24 PM by Darmawan CHIA

    Remedy 8.0 Change request issue.

    Chandrakala Mohan
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      Hello Chandrakala,

       

      When creating a new Change request, the CRQ number generated is an arbitrary number and not coming up in sequence. For example if the CRQ number is 5101 when I created a CRQ and then say later I create another CRQ the number should be higher than 5101, but instead sometimes it generates number smaller than earlier created CRQ. Need help in fixing this issue.


      Please find the exported report screenshot of records,

       

      Export Report of Records.JPG.jpg

       

       

      Thanks,

      Chandrakala Mohan