0 Replies Latest reply on Jun 28, 2013 3:57 AM by Fabrice Poltoratzky

    Desable ticket update notification when contact responds to ticket by email?

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      Hello FP Community!

       

      When a contact responds to an email sent by escalation, the ticket is updated but, by default, this update sent a new notification to the sender. Is there any solution to avoid this unnecessary response to sender?

       

      Thanks in advance for your help...