It could be agent compatibility issue.
What's the appserver version and agent version on the target? If they are not at the same level, give it a try by making the target agent same level as appsever.
Check the ACL
Are you able to do - agantinfo [target servername] from appserver?
This may be because the agent is not licensed. Can you run an ‘agentinfo
’ from a ‘nsh here’ window ?
when I select 'nsh here' the window pops up then disapers
Appserver = 8.0
Agent = RSCD800-1014-W64
95% of servers are fine. Its just a few i'm having issues with.
Did you checked if agent is licensed and running ?
Run the agentinfo command from Appserver through NSH and share the result.
Also, login to any of the target machine having issue and check/share the RSCD log
Try reregistering the dll files:
Run CMD as administrator and:
CMD> cd C:\[bladelogic_agent]\RSCD
CMD> regsvr32 stPackager.dll
CMD> regsvr32 stPatchAssessment.dll
Nsh here to a different (working) box…
Thanks for everyone’s help. It was a license issue on the 3 critical servers I needed to Patch this week . The other servers are still having an issue however I well leave those till next week as my colleague who usually deals with BL is back from holiday.
Thanks again all
Hello For me same issue, from BSA console i can verify and live browse server but from NSH cannot do agentinfo. How to resole this?
"Hello For me same issue"
-> so you are getting "Remote host is unknown" and not a different error ?
"from BSA console i can verify and live browse server but from NSH cannot do agentinfo."
-> what error do you get from agentinfo ? how are you starting the nsh session that you attempt agentinfo from? is your nsh client using a nsh proxy?