2 Replies Latest reply on Jun 19, 2013 10:00 AM by Ash Hall

    Knowledge Management Query

    Chandrakala Mohan
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      Hi Team, 

      We are working on Knowledge Management implementation of our customer. We have a requirement for importing knowledge articles into knowledge management.

      Can we use any tool or existing functionality within remedy for importing knowledge articles(with attachments) in any template format (like doc, csv, xml) into knowledge management directly. We want to use this as a bulk import functionality.

       

      Environment:

      Operating System: Linux
      Database: Oracle 11 g
      ARS Version : 7.6.04 SP4
      ITSM :7.6.04 SP4

       

      Knowledge Management: 7.6.04 SP4


      Warm Regards,

      Chandrakala Mohan