5 Replies Latest reply on Jun 19, 2013 6:45 AM by Omkar Hajare

    Question - BSARA/BDSSA - All out of the box reports are hanging on the hour glass indefinitely

      Hi Guys,


      I recently have observed this issue on my customer environment for the second time, I have BL 8.3 and BSARA 8.3 installed.

      I checked KB article on this -



      Solution provided here is occasional reboots of the BDSSA Server until the root cause of the problem has been identified and corrected, does anybody seen this issue and possibly know the root cause? It is difficult to convince customer to occasional reboot of the server. 


      This article is published in May 2011, I believe IBM Cognos must have found root cause and solution for the same.