Thanks for the update. If it is under limited support, what kind of support we can expect from BMC?
I am not fully clear with the support structure.. can you illustrate difference between limited support/non-supported/end-of-support cycle..??
because recently we had an issue with remedy outage(remedy 7.1/patch 011) ..though the product is out of support as we are updated with latest patch level..we got support from BMC..
Limited support means we cannot seek development assistance on it.
Non supported even the support person will not be able to assist on non supported platform
You can open a issue with BMC for this issue