1 Reply Latest reply on May 18, 2020 10:21 AM by Olivier Segers

    Multiple approver sequence in Remedyforce?

    Paula Drew
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      I have an Incident that has a specific approval sequence, it needs to first be approved by approver A, then go to approver B if approved by approver A, if approver A rejects the ticket, the entire ticket is rejected. Is this possible in the Approval process setup, or is some creativity necessary? It seems pretty straight forward if you want to assign to 2 queues simultaniously, but not very intuitive if you want to sequence approvals. Any assistance is appreciated!!