Specific job failures: failures on specific jobs, or specific types of failures?
there is no way to alter the current appserver logs. can you explain what your requirement is here? it sounds like you are trying to get an alert that identifies:
job name, user that ran it, failed target servers, ???
each job has a notification table that lets you send most of this information via email or snmp traps. or the information that is sent is usually enough to use the blcli to pull more information about the particular job.
This is mainly a requirement based on Patching Windows hosts, so in affect a Remediation job, which if I am not mistaken will execute a batch member job.
I did extend the original query.
Ultimately want notifications into the BMC Event Manager (B EM) that can be sent to Remedy as an incident request.
The current patching jobs are executed on demand and not scheduled due to the lack of notification on failure.
Once we have this process in place, jobs can be scheduled and incidents created on failure.
Rather than having user monitor the BL Console directly.
SNMP notifications are not guaranteed delivery, so has been (at this moment in time) been discounted.
Our event manager cannot handle SNMP events.
... blcli ...
would it be plausible to issue a schedule task of commands direct every 10 minutes to pull out falied jobs and specify agent variables - such as "customer"
If you have a patching job set to do auto-remedation, it will run a remedation job - the remediaton job creates the blpackages and jobs required to deploy the patches, and then the batch job that runs all the deploys will kick off.
i believe there is some direct integration between bsa and itsm that may do what you want and you won't need to use any intermediate monitoring solution.
sean - am i remembering that correctly ?
that's probably not practical and the blcli doesn't really work like that.
I have looked at BMCAO and an associated adapter
I don't believe we have a licence for that particular product. I suspect you are correct, this may be the proffered way of achieving BBSA<>Remedy.
At the moment I am trapping the [ERROR] for the job_console log files and generating a single event.
This is via the local patrol agent on the application server, so every event is from a single source.
Hence the need to get a "customer name" from the job
I can get around this by making the job name specific
i.e. BMC-Job name
This will make the customer BMC (as it is pre hyphen)
The job log does not have a line entry per target failure on per job
I have noticed that the ACL push job does?