7 Replies Latest reply on Jun 17, 2013 9:21 AM by Jim Wilson

    the bladelogicrscd user is keep locked out

    Erez Frenkel

      Hello,

       

      I have a customer that work with BSA 8.2.04

      (agents: w2k3,w2k8,linux etc..)

       

      We have a problem with few rscd agents, when we try the command agentinfo to one of the agents  we he receive an error:

      Connection refused.

       

      When I checked the logs:  I found that the bladelogicrscd user is keep -  locked out, and because of that the rscd agent crashed

       

      I saw that the problem is occur with win2003 R2 64 bit machines

       

      I checked and there is no any problem with the export or users/users.local files

       

      Also I try to reinstall the agent manually but we still have the problem

       

      Can someone advise me how to solve this issue?

       

      Thanks,

      Erez