4 Replies Latest reply on Oct 23, 2014 1:05 AM by Bartosz M

    RKM Installation issue

    Chandrakala Mohan
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      Hello ,

       

      We are facing an issue while installating RKM 7.6.04 sp2 on our server.

       

      The installer is not able to fetch our ARserver details hence the installation

       

      is getting failed. I have attached the installation log as well.

       

       

       

      Requesting your help on this.

       

      {Description=[installValidation.arConnectionInformation.description],Progress=[20],Detail=[installValidation.arConnectionInformation.fetchARServerVersion]}

      (Apr 12 2013 08:26:38.973 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server version]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerVersion(ARConnectionInformationValidationTask.java:686)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:103)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:38.975 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[25],Detail=[installValidation.arConnectionInformation.fetchARServerName]}

      (Apr 12 2013 08:26:39.098 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server name]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerName(ARConnectionInformationValidationTask.java:703)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:105)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.099 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[30],Detail=[installValidation.arConnectionInformation.fetchARServerDBLogPath]}

      (Apr 12 2013 08:26:39.191 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server DB log path]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerDBLogPath(ARConnectionInformationValidationTask.java:720)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:110)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.192 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[35],Detail=[installValidation.arConnectionInformation.fetchARServerConfiguration]}

      (Apr 12 2013 08:26:39.222 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server configuration]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerConfiguration(ARConnectionInformationValidationTask.java:737)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:113)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.223 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[40],Detail=[installValidation.arConnectionInformation.fetchARServerDevelopmentCache]}

      (Apr 12 2013 08:26:39.254 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server development cache]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerDevelopmentCache(ARConnectionInformationValidationTask.java:767)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:117)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.255 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[45],Detail=[installValidation.arConnectionInformation.fetchObjectLogging]}

      (Apr 12 2013 08:26:39.289 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch object logging]},

        Throwable=[java.lang.NumberFormatException: null

        java.lang.Integer.parseInt(Integer.java:443)

        java.lang.Integer.parseInt(Integer.java:514)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchObjectLogging(ARConnectionInformationValidationTask.java:785)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:119)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.290 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[50],Detail=[installValidation.arConnectionInformation.fetchARServerThread]}

      (Apr 12 2013 08:26:39.322 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch AR Server thread]},

        Throwable=[java.lang.NullPointerException

        java.util.StringTokenizer.<init>(StringTokenizer.java:199)

        java.util.StringTokenizer.<init>(StringTokenizer.java:221)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchARServerThread(ARConnectionInformationValidationTask.java:818)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:121)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.323 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[55],Detail=[installValidation.arConnectionInformation.fetchServerGroup]}

      (Apr 12 2013 08:26:39.404 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Failed to fetch server group]},

        Throwable=[java.lang.NullPointerException

        java.util.Hashtable.put(Hashtable.java:411)

        java.util.Properties.setProperty(Properties.java:160)

        java.lang.System.setProperty(System.java:748)

        com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:91)

        com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:482)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.fetchServerGroup(ARConnectionInformationValidationTask.java:929)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:123)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.405 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[60],Detail=[installValidation.arConnectionInformation.fetchARServerMonitorFilePath]}

      (Apr 12 2013 08:26:39.405 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_AR_MONITOR_CONFIG_PATH],Detail=[/etc/arsystem/remedy-ebu-dev-app1/armonitor.conf]}

      (Apr 12 2013 08:26:39.405 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[65],Detail=[installValidation.arConnectionInformation.fetchDatabaseType]}

      (Apr 12 2013 08:26:39.430 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        LOG EVENT {Description=[Failed to fetch database type]}

      (Apr 12 2013 08:26:39.430 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[70],Detail=[installValidation.arConnectionInformation.fetch32kTablespace]}

      (Apr 12 2013 08:26:39.431 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[installValidation.arConnectionInformation.description],Progress=[70],Detail=[installValidation.arConnectionInformation.fetchSourceARSystemTagDirectory]}

      (Apr 12 2013 08:26:39.431 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_SOURCE_AR_SYSTEM_TAG_PATH],Detail=[/remedy-app/Shared_Components]}

      (Apr 12 2013 08:26:39.431 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_LOADAPP_SKIP],Detail=[false]}

      (Apr 12 2013 08:26:39.431 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[0],Detail=[programRunnerValidationTask.readProgram]}

      (Apr 12 2013 08:26:39.457 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[0],Detail=[programRunnerValidationTask.preprocessProgram]}

      (Apr 12 2013 08:26:39.467 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[0],Detail=[programRunnerValidationTask.validateProgram]}

      (Apr 12 2013 08:26:39.475 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[0],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.527 PM +0530),SEVERE,com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement,

        THROWABLE EVENT {Description=[Severe error while checking application existence prerequisite],Detail=[RC00C04FA081BACtTrRwD0QLqAg#MA]},

        Throwable=[java.text.ParseException: Cannot parse version [null]

        com.bmc.install.utility.version.Version.parseVersion(Version.java:75)

        com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement.detectVersion(ARApplicationExistenceStatement.java:268)

        com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement.execute(ARApplicationExistenceStatement.java:195)

        com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:281)

        com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

        com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.performValidation(ProgramRunnerValidationTask.java:97)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:158)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.528 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[1],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.529 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_ENABLE_JAVA_IMPORT],Detail=[true]}

      (Apr 12 2013 08:26:39.529 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[3],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.553 PM +0530),INFO,com.bmc.install.product.rik.statement.RIKApplicationInformationStatement,

        LOG EVENT {Description=[RIK application information command executed],Detail=[returnCode=0,result=null]}

      (Apr 12 2013 08:26:39.554 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[5],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.554 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_SUPPORTED_LANGUAGES],Detail=[en;fr;de;it;ru;ja;ko;zh_CN;es]}

      (Apr 12 2013 08:26:39.554 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[34],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.555 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_APPLICATION_SPECIFIC_CURRENCIES],Detail=[USD/2;CAD/2;EUR/2;JPY/0;GBP/2]}

      (Apr 12 2013 08:26:39.555 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[36],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.579 PM +0530),INFO,com.bmc.install.product.rik.statement.RIKApplicationInformationStatement,

        LOG EVENT {Description=[RIK application information command executed],Detail=[returnCode=0,result=null]}

      (Apr 12 2013 08:26:39.580 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[51],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.580 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY SKIP_AR_DEFAULT_CURRENCY_SELECTION_PANEL],Detail=[true]}

      (Apr 12 2013 08:26:39.580 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[63],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.581 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY BMC_USER_SELECTED_CURRENCY],Detail=[]}

      (Apr 12 2013 08:26:39.582 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[65],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.584 PM +0530),INFO,com.bmc.install.product.arbase.statement.ARLicenseValidationStatement,

        LOG EVENT {Description=[Driver input file],Detail=[/tmp/ARServer-license4926668760928818475.drm]}

      (Apr 12 2013 08:26:39.587 PM +0530),INFO,com.bmc.install.product.arbase.statement.ARLicenseValidationStatement,

        LOG EVENT {Description=[Driver execution result],Detail=[Exception running command: Cannot run program "/tmp/Utilities/rik/driver": java.io.IOException: error=13, Permission denied

      ]}

      (Apr 12 2013 08:26:39.588 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[productBmcRkm]}

      (Apr 12 2013 08:26:39.588 PM +0530),SEVERE,com.bmc.install.product.arbase.statement.ARLicenseValidationStatement,

        THROWABLE EVENT {Description=[License validation failure],Detail=[AR Server]},

        Throwable=[com.bmc.install.utility.language.syntax.statement.extension.StatementDelegateReturnCodeException

        com.bmc.install.utility.language.syntax.statement.extension.StatementDelegate.handleReturnCode(StatementDelegate.java:833)

        com.bmc.install.utility.language.syntax.statement.extension.StatementDelegate.handleReturnCode(StatementDelegate.java:794)

        com.bmc.install.product.arbase.statement.ARLicenseValidationStatement.runDriverCommand(ARLicenseValidationStatement.java:454)

        com.bmc.install.product.arbase.statement.ARLicenseValidationStatement.execute(ARLicenseValidationStatement.java:168)

        com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:281)

        com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

        com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.performValidation(ProgramRunnerValidationTask.java:97)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:158)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.590 PM +0530),INFO,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        PROGRESS EVENT {Description=[programRunnerValidationTask.description],Progress=[71],Detail=[programRunnerValidationTask.executeProgram]}

      (Apr 12 2013 08:26:39.641 PM +0530),SEVERE,com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement,

        THROWABLE EVENT {Description=[Severe error while checking application existence prerequisite],Detail=[RC00C04FA081BACtTrRwD0QLqAg#MA]},

        Throwable=[java.text.ParseException: Cannot parse version [null]

        com.bmc.install.utility.version.Version.parseVersion(Version.java:75)

        com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement.detectVersion(ARApplicationExistenceStatement.java:268)

        com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement.execute(ARApplicationExistenceStatement.java:195)

        com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:281)

        com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

        com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.performValidation(ProgramRunnerValidationTask.java:97)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:158)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

      (Apr 12 2013 08:26:39.642 PM +0530),SEVERE,com.bmc.install.product.bmcrkm.tasks.BmcRkmConnectionInformationValidationTask,

        THROWABLE EVENT {Description=[Program execution failed due to return code -1],Detail=[Program not completed]},

        Throwable=[com.bmc.install.utility.language.syntax.statement.extension.StatementDelegateReturnCodeException

        com.bmc.install.utility.language.syntax.statement.extension.StatementDelegate.handleReturnCode(StatementDelegate.java:833)

        com.bmc.install.utility.language.syntax.statement.extension.StatementDelegate.handleReturnCode(StatementDelegate.java:794)

        com.bmc.install.product.arbase.statement.ARApplicationExistenceStatement.execute(ARApplicationExistenceStatement.java:218)

        com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:281)

        com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

        com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.executeProgram(ProgramRunnerValidationTask.java:312)

        com.bmc.install.product.base.language.ProgramRunnerValidationTask.performValidation(ProgramRunnerValidationTask.java:97)

        com.bmc.install.product.arbase.task.ARConnectionInformationValidationTask.performValidation(ARConnectionInformationValidationTask.java:158)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

        java.lang.Thread.run(Thread.java:679)]

       

      Warm Regards,

      Chandrakala