5 Replies Latest reply on May 28, 2013 3:22 PM by Newton Nyante

    BSA-AO-ITSM Integration

      Hi All,

       

      We need to do BSA-AO-Remedy integration.

       

      Scenario: Change request should be automatically created in BMC Remedy ITSM when a BSA operator submits a job that requires ITSM tracking (This should create Change Request). After change is approved in Remedy, Job should get scheduled for execution in BSA and job Run status should sync with Change request status.

       

      I have referred the following discussion in BMC communities

       

      "https://communities.bmc.com/communities/message/24708"

       

      I understood that we need to use 'BMC Continuous Compliance for Server Automation solution' to achieve this. But, when I searched in the EPD site, I couldn't find any product name 'BMC Continuous Compliance for Server Automation solution'.

       

      Please let us know if it's a separate BMC product which has to be purchased and where are the installation files available for this solution. Also kindly provide us with the Admin Guide, User guide and Getting Started guide for 'BMC Continuous Compliance for Server Automation solution'.

       

      BMC Bladelogic: Version 8.2.04.437

       

       

      Thanks & Regards

       

      Ramanathan