You want to exchange those in CTM:People?
I could not see that form in 7.1 instead I have People form...
can it be anyhow? I am not sure from which form it can be done..but I want this users to swap their middle & last name at a go?
Perhaps it's not the same, SHR:People then? Anyway it's people form.
But "problem" is that it wouldn't alter the records (incidents for example) that would already been created.
Leads could be imports using "Data Import Tool" (or the one used for 7.1), for example:
--> an unique ID (remedy login id or people id for example),
--> middle name,
--> last name,
Prepare a csv file with three columns for the people you want to modify:
-> the unique ID,
-> middle name,
-> last name,
Import it using "Data Import Tool" (or the tool for 7.1 if any) telling that the unique ID is the unique ID column you chose and you want to update the other two columns by the new values.
But you should first identify what forms are impacted (People, User, possibly others)...
I made something at the time, you could see how it worked, it could be kinda this way:
Did you check if you had "Data Wizard" in 7.1?
It is possible but there is no OOTB way to do this.
It can be done by creating some custom workflows on CTM:People (i.e People) form.
Last Name=Middle Name
I am not sure if we have Data Import Tool or Data Wizard either..
is there anything which comes OOTB? Do I need to procure it?
How I can check if I am having these tools?
You surely have arimportcmd that will do pretty much the same thing as "Data Import", but in command line.
help me out ..
I am not getting any clue..