when you say 'more than one process' or 'no processes running' you are refering to the rscd process ?
what OS is this for ?
Yes, sometime there isn't rscd process running or there are more than one.
I am attaching OS details.
OS vendor/version : Red Hat Enterprise Linux Server release 5.4 (Tikanga)
Version/patch levels of BMC product(s) : BBSA 8.1.03.312
can you once pick two servers(one in which rscd is not running/one in which two rscd is running) and do the check-list test that should be done for bbsa target server testing..
1. More than one process running
Yes some servers will be running more than 2 processes. 2 fors rscd and one for spawned process if you installed console on that server.
You might find process names as below:
2. No process is running
If agent is responding fine and not running means either it is bug in bladelogic or some settings / misconfigurations in the server.
So please raise the ticket to bmc support team.