You would probably be better served posting this question in the ITSM or BAO Communities.
If you are talking about BSA-Atrium Integration, then this itegration will work with remedy 8.X.
BL-A 8.3 supports Remedy 8.0. But I think, BL-A 8.2 will also work fine with Remedy 8.0
Please follow below links for documentation:
I am not sure, if AIE installation has any change. Can you please mention more details
Yes I'm talking about BSA-Atrium integration, but like I said with Remedy 8.0 the AIE isn't install anymore, there is new engine - AI...
With the "old" Remedy version that we installed before (7.6.4) there was AIE that was install built-in and we don't have it anymore,
- Can we configure the new engine - AI, to be like a AIE? if yes - then how should we do that?
- If not.. Do we need to install AIE on the Remedy 8?
Even in Atrium 8.0 , AIE is availble. So in Atrium 8.0 both AIE and AI are supported.
During Atrium 8.0 installation first select Custom Setup ( not the Minimal setup)
Then you get a option to select AIE, which is not select by default
After installation (with AIE) , BSA-Atrium integration will work as expected.
BSA-Atrium integration do not support AI in current release and we will get AI support in next release.
That is exactly what I needed, thanks a lot