1 Reply Latest reply on Feb 6, 2013 1:50 PM by Sonal Khosla

    Error when uploading a file from (WEB application)

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      Hi everybody,

      This is the problem i have now:

      - I am working the Remedy from WEB (no client)

      - When i want to upload a file into the work detail, the system can not upload the file, it is showing this error message:

      line 1

      character 1

      Error fid is undefined

      code 0

      URL: //http://x.x.x.x/arsys/forms/remedy/HPD%3AWorkLog/Dialog+View+-+View/?cacheid=8c9a7496


      And  the system can not upload the file…

      What is the root of this  error?


      - My pc has installed IE 7.0.5730.13

      - java version "1.6.0_17"

      - Windows XP ...

      I am not sure if the version of Remedy is 7 or 6.x


      thanks in advance for your help.

      Regards, Diana.