1 Reply Latest reply on May 18, 2020 10:03 AM by Olivier Segers

    Problem Description Search

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      Hi,

      I am trying to implement the Remedy Force Search feature so it will search all problems based on keywords in the description and return results. I have tried the Global Search without success.

       

      I also attempted to setup the search in the Getting Started guides. Here are some of the steps (pasted below) that I tried without success in seeing the Remedy Force Search field

       

      Can someone provide some direction on what I might be missing on getting the Remedy force search field on every menu in the Remedy Force application?

       

       

       

      2 Navigate to Setup > App Setup > Customize > Home > Home Page Layouts.

      3 Click Page layout Assignment.

      4 Click Edit Assignment.

      5 For each profile that you want to make the Remedyforce Search component or

      BMC Remedyforce component available, select the Remedyforce Home page

      layout.

      6 Click Save.

      7 To remove the Remedyforce Search or BMC Remedyforce components from the

      Home tab, perform the following actions:

      a Navigate to Setup > App Setup > Customize > Home > Home Page Layouts.

      b In the Action column next to Remedyforce Home, click Edit.

      c In the Select Narrow Components to Show section, clear the Remedyforce

      Search or BMC Remedyforce check boxes.

      d Click Next.

      e Click Save.

      8 To display the Remedyforce Search and BMC Remedyforce components on all

      pages for all users in your organization, perform the following actions:

      a Navigate to Setup > App Setup > Customize > User Interface.

      b In the Sidebar section, select the Show Custom Sidebar Components on All

      Pages check box.

      Now, these components are visible to all users, and users can choose to remove

      the components from the Home tab.

      c Click Save.