6 Replies Latest reply on Feb 14, 2018 5:23 AM by Attachment Scanner

    Error in upgrade BMC Remedy 7.6.04 SP4

    Ricardo Fonseca
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      Good afternoon estimated.
      I'm currently in version 7.6.04 of Remedy and I'm trying to upgrade to SP4 (ARSystem only)
      I've tried many times but couldn't complete the installation successfully.
      Always ends the upgrade with the error message:

       

      "The installation of BMC Remedy Action Request System 7.6.04 SP4 FAILED"
      "Database client version is 11.2.0.1.0 and is compatible as per the compatibility matrix"


      Although the error appears, when I consult the AR System Administration Console (Server Information) appears as "Server Version" = 7.6.04 SP4 201209051922

       

      My client version of Oracle is 11g (compatibility OK)


      More info:

      Java version - 1.6.0_26

      Operating System - Suse 10 - Linux 64bits

      Web Server - Apache Tomcat/6.0.32

       

      The errors in the Log.error basically is 2:

       

      1º)

      LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK command (/bmc/TEMP/Utilities/rik/rik defnimp -x cqt2.la.holcim.net -t 11500 -u Action Request Installer Account -p <not_displayed> -l /bmc/ARSystem -n ARServer-RIK_PostUpgrade -f /bmc/ARSystem/installforms/en/serveradmin.def -m overwr -k 0 -L -c) returned a RETURN code of 2, which was interpreted as a failure]}

       

      2º)

      THROWABLE EVENT {Description=[Failed to execute Rule Engine],Detail=[[ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- ARImport() for "serveradmin.def" returned non-zero return code 2

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [ERROR][Thu Jan 31 17:50:24.358] ImportFileNode- 8878 No permission to access object in overlay mode

      [WARNING][Thu Jan 31 17:50:24.358] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form

      [WARNING][Thu Jan 31 17:50:24.359] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment

      [WARNING][Thu Jan 31 17:50:24.359] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment

      [WARNING][Thu Jan 31 17:50:24.359] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses

      ...]}

       

      Follow attached Logs

       

      Thanks a lot and I waiting for help.

       

      Best Regards,

      Ricardo Fonseca