13 Replies Latest reply on Jul 27, 2018 7:29 AM by JAYENDRA SAXENA

    AO to Remedy Connection ARERR 5262

      Hi Guys,

       

      we have a cdp and hacdp.
      There is a load balancer which directs traffic to the cdp and only to the hacdp when the cdp is down.

      The url to access the F5 is https://loadbalancer/baocdp which connects user to the cdp (http://cdpserver:8080/baocdp).

      From the server that we are configuring the Remedy to AO interface, if we need to go to the F5 then we configure a proxy server. If we need to go to the cdp or hacdp, the proxy server setting is turned off.

       

      With the proxy server on
      * We can access https://loadbalancer/baocdp/orca?wsdl in a browser
      * We cannot access http://cdpserver:8080/baocdp/orca?wsdl in a browser
      * When we try to create a set fields action with atrium orchestrator using the loadbalancer, we get connection refused ARERR 5262

       

      With the proxy server off
      * We can access http://cdpserver:8080/baocdp/orca?wsdl in a browser
      * We cannot access https://loadblanacer/baocdp/orca?wsdl in a browser
      * When we try to create a set fields action with atrium orchestrator using the cdp address it works

       

      Are any additional settings required for loadblancing/proxy servers is required for the Remedy to AO integraion?

       

      Cheers


      Rick