Can you provide us some more detail regarding why the escalation wouldn't/didn't work?
My developer just said "I receive an error saying I don't have permission to update it."
Should this work?
Did you try on "User" form?
The user who is modifying license for people reocrs should have Admin priviledges or Config People Admin permission.
You can also import records on a stagnig form and write merge filters to update license type on People form.
Contact Organization Admin or
Contact Support Admin or
Administrator permission is required
and its not ok to change directly from the User form coz it might not update the same to the people form...but i think updating from the people form will update the same to the user form as well...
so do a modify all after having any of these permissions....
Its an escalation... so wouldnt it be AR_ESCALATOR? Is there another way to do it?
Also I am Admin and when you go to people form it does not allow you to do a modify all and choose a new License type.. grayed out.
There is actually a merge filter on CTM:People that will update the User form information. What you can do is export the records from CTM:People in an arx file with just the Login ID and License Type columns. Then change the License Type value to 0 and reimport the records on CTM:People. Alternatively, you can avoid mapping the License Type field in the Data Import Tool and hardcode 0 since all the records you want to update is Read. The merge filter actually uses field z1D Remedy Login ID to match with Login ID on the People form so you will have to use that field in the Field Value Mappings.
In addition, in the Options tab you will need to handle duplicates by updating the record and select field 4 (Remedy Login ID) to match. See below.
Since you will be using the Data Import Tool, you will need Administrator permissions.
I think trying on user form, the value will get updated in DB but will not get reflected on people form.
If you still looking for answer then please have a look here, OOTB have solution for your issue:
Not sure if its available with the version which you have, but check for People Management Console,
you can update the people records in bulk from this console, make sure that you have all the required permissions to do that
To open the People Management console
1 From the navigation pane of the IT Home Page, select Administrator Console =>
Application Administration Console.
2 Click the Custom Configuration tab.
3 From the Application Settings list, select Foundation => People => People
Management Console, and then click Open.
And follow the instructions mentioned in ITSM Admin guide, if u dont know how to proceed from here.
1 of 1 people found this helpful
Hi, KL and Bernie Chan:
I just tested what Bernie recommends. However, it needs a tweak to make it work. You need one more mapping.
Remedy Login ID <--> $Login ID$.
This ensures the 'Remedy Login ID' field listed under 'Update Old Record with New Record's Data' has something to check against.
Also, for any newbies out there, make sure the *.csv file lists an integer for the License Type instead of the character value.
Read = 0
Fixed = 1
Effect Tech (a BMC Partner Company) provides an easy to use solution for this issue. Effect Tech Transport was WWRUG 2012 Product of Year. It allows bulk updates and maintenance of licenses, permissions, support groups and functional roles.
Use OOB Data Management Tool for bulk uploads (Creation/Modifcation)
The issue is that if your CTM:People form contains thousands of existing users and you simply want to update their AR USER Licenses (not application licenses), there is no way we've found to do that through the 8.1 Data Management Tool. The records can't be added to the CTMPeople tab because a unique index error will occur.
Also, for those that have tried, they know that using the People templates will apply an AR USER license, BUT it will overwrite the site information for the user. Narrowly focused design since there are companies that have thousands of sites.
Besides going directly to the User form, if you know of a way besides the work-around provided; that excludes updating the OOB workflow or building a custom solution, please post.
I have built a custom solution in the past that updates the AR User Licenses along with applying a people template that prevents the overwriting of site information. I was just hoping that BMC had addressed this issue in v8.1.
My two cents,