What do you mean with OOB? Are you using Remedy ARS (core system) or a Remedy application on top of that?
Did you try adding two more attachments to the existing attachment pool (with already 1 attachment), and then try to update the existing web service create operation or add a new create operation?
If yes, what kind of problems/error messages are you seeing?
Hi Tommy and Rajani,
I am now able to create and send 3 attachments fileds for create web service with the help of steps you mentioned.
Now I am stuck at doing the same for update web service.When I am running the code from SOAP UI toll for modify operation , I can only see one attachment instead of 3.
With create operation, When I submitted the ticket from SOAP Tool,I cann see 3 atachments in 3 different fields on HPD :Help Desk form in work info fields.
I am assuming that the issue must be with the base form, in create web service the base form HPD:IncidentInterface_Create which is a regular form but for modify web service the base form is HPD:IncidentInterface form which is a join form.
DO I need to do anything extra for this ?
I have performed the following steps:
1. Added 2 more attachment fields (there were 2 before) on HPD:incidentInterface form.
2. Mapped 6 fields in out of Box (OOB) web service for update operation in modify. (all fields for 2 attachments fields ie name ,dataand origsize).
3. Testing it through SOAP Tool.
Result : Only one attachment is going through and not the other ones.
Please reply asap as this is a very critical requirement for us now.
With the help of steps in the attached screenshot I was able to send attachments using SOAP UI.
Just remember that you have specify all 3 values for the attachment field ie attachmentName,AttachmentData and AttachmentOrigSize. Either you can use the option of adding attachments manually or you can convert your attachment data in binay64 and send it through SOAP.
In the incident it will automatically convert the data and you would be able to view the attachments in the work info summary.
Do let me know if you need more suggestion.