7 Replies Latest reply: Jan 30, 2013 8:58 AM by Vivek NameToUpdate RSS

Passing more than one attachment through web service

Vivek NameToUpdate



We are using OOB web services to create an incident in remedy version 7.6.04.

I am testing it with the help of SOAP UI tool and as per the current field mappings I could only transfer one attachment at a time with an incident.

However our customer wants to attach 3 attachments to a single incident while creating a new incident.

How could I add 2 more attachment fields in the OOB web service for creating an incident.

Also I thought of creating a create operation similar to the existing one in OOB WS for creating incident , if I add 2 more attchmenets fields in the existing attachment field on incident_create form, and I am creating a new create operation , I am getting these new attachments fields but then   I have to delete the OOB create operation provided by WS.Is it the correct approach or please let me know If I could do it in a better way.


Thanks in advance!