1 2 Previous Next 24 Replies Latest reply on Jun 24, 2015 4:40 PM by Vignesh Nadar

    RBE: Disable Validate Sender for work log.

      Share This:

      Hi,

       

      Im looking for the most correct (safe) way to disable the Validate Sender for the Global update work log rule.

       

      We still need to validate sender for adding new incidents, but we have a lot of partners and other 3:e party that sending us updates on existing incidents and now we have to manually add this people to the people form so that they can update an incident from a mail.

       

      rbeworklog.PNG

       

      Anybody that have done this? Or is this not recomended as it has other ramifications?

       

      Useing ARS and ITSM 8.

        1 2 Previous Next