0 Replies Latest reply on Jan 11, 2013 2:57 PM by Tim Davis

    What is ITIL?

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      ITIL consists of five service lifecycle stages, described in five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each stage of the lifecycle is dynamic and supports the other stages. ITIL focuses on utilizing people, processes, products, and partners for the effective, efficient, and economic delivery and support of services.ScreenHunter_01 Jan. 11 15.54.gif