8 Replies Latest reply on Jan 8, 2013 9:39 AM by young so

    Cannot start Appserver 8.1

      help,cannot start appserver8.1

       

      Attached appserver.log.

       

       

      [08 Jan 2013 16:48:12,730] [main] [INFO] [::] [] Starting NshProxyConnection Service...

      [08 Jan 2013 16:48:12,745] [main] [INFO] [::] [] Nsh-Proxy is reserving the controlport

      [08 Jan 2013 16:48:12,745] [main] [INFO] [::] [] Nsh-Proxy is establishing control connection...

      [08 Jan 2013 16:48:12,745] [Thread-8] [INFO] [::] [] Nsh-Proxy is waiting for control socket ...

      [08 Jan 2013 16:48:12,745] [Thread-8] [INFO] [::] [] Nsh-Proxy accepted the control socket connection

      [08 Jan 2013 16:48:12,745] [main] [INFO] [::] [] Nsh-Proxy established control connection.

      [08 Jan 2013 16:48:12,761] [main] [INFO] [::] [] Nsh-Proxy is starting the selector

      [08 Jan 2013 16:48:12,761] [main] [INFO] [::] [] Nsh-Proxy is starting the acceptor

      [08 Jan 2013 16:48:12,761] [main] [INFO] [::] [] NshProxyConnection Service started.

      [08 Jan 2013 16:48:12,761] [main] [INFO] [::] [] Starting Event Service...

      [08 Jan 2013 16:48:12,761] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread started.

      [08 Jan 2013 16:48:12,761] [Event-Processor-Thread-1] [INFO] [::] [] Event processor thread started.

      [08 Jan 2013 16:48:12,761] [Event-Processor-Thread-2] [INFO] [::] [] Event processor thread started.

      [08 Jan 2013 16:48:12,761] [Event-Processor-Thread-3] [INFO] [::] [] Event processor thread started.

      [08 Jan 2013 16:48:12,792] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread started.

      [08 Jan 2013 16:48:12,792] [Event-Transfer-Thread-0] [INFO] [::] [] Event transfer thread started.

      [08 Jan 2013 16:48:12,792] [Event-Transfer-Thread-1] [INFO] [::] [] Event transfer thread started.

      [08 Jan 2013 16:48:12,792] [Event-Transfer-Thread-2] [INFO] [::] [] Event transfer thread started.

      [08 Jan 2013 16:48:12,792] [Event-Transfer-Thread-3] [INFO] [::] [] Event transfer thread started.

      [08 Jan 2013 16:48:12,792] [Event-Transfer-Thread-4] [INFO] [::] [] Event transfer thread started.

      [08 Jan 2013 16:48:12,792] [main] [INFO] [::] [] Event Service started.

      [08 Jan 2013 16:48:12,792] [Event-Dispatcher-Thread] [INFO] [::] [] Event dispatcher thread started.

      [08 Jan 2013 16:48:12,792] [main] [INFO] [::] [] Adding method invocation provider: com.bladelogic.om.infra.app.api.manage.APIMethodInvocationProvider

      [08 Jan 2013 16:48:12,792] [main] [INFO] [::] [] Adding method invocation provider: com.bladelogic.om.infra.app.service.agentservice.AgentMethodInvocationProvider

      [08 Jan 2013 16:48:12,792] [main] [INFO] [::] [] Starting Job Run Service...

      [08 Jan 2013 16:48:12,808] [main] [INFO] [::] [] Job Run Service started.

      [08 Jan 2013 16:48:12,808] [main] [INFO] [::] [] Starting Distribution Manager...

      [08 Jan 2013 16:48:12,808] [main] [INFO] [::] [] Distribution manager using multi-appserver job assignment decision maker.

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Distribution Manager started.

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Starting Schedule Service...

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Schedule Service started.

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Starting RBAC Service...

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Registering Security checkers...

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Security checkers registered.

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] RBAC Service started.

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Starting Routing Service...

      [08 Jan 2013 16:48:13,308] [main] [INFO] [::] [] Routing Service started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-2] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-0] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-1] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-3] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-4] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-7] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-6] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-5] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,339] [Bl-Exec-8] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,355] [Bl-Exec-10] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,355] [Bl-Exec-9] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-14] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-16] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-15] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-17] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-11] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-13] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-12] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-18] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [Bl-Exec-19] [INFO] [::] [] BlExec worker thread started.

      [08 Jan 2013 16:48:13,370] [main] [INFO] [::] [] BlExec Service started.

      [08 Jan 2013 16:48:13,370] [main] [INFO] [::] [] Starting Job Schedule Approval Service...

      [08 Jan 2013 16:48:13,386] [Approval-1] [INFO] [::] [] Approval processor thread started.

      [08 Jan 2013 16:48:13,386] [Approval-2] [INFO] [::] [] Approval processor thread started.

      [08 Jan 2013 16:48:13,386] [Approval-0] [INFO] [::] [] Approval processor thread started.

      [08 Jan 2013 16:48:13,386] [main] [INFO] [::] [] Starting SSLConnectionManager Service...

      [08 Jan 2013 16:48:13,402] [main] [INFO] [::] [] SSL-Connections is starting the worker threads

      [08 Jan 2013 16:48:13,417] [SSL-Connections-Thread-1] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,417] [SSL-Connections-Thread-2] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,417] [SSL-Connections-Thread-0] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-5] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-4] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-3] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-6] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [main] [INFO] [::] [] SSL-Connections is reserving the controlport

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-9] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-7] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [SSL-Connections-Thread-8] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,433] [main] [INFO] [::] [] SSL-Connections is establishing control connection...

      [08 Jan 2013 16:48:13,433] [Thread-9] [INFO] [::] [] SSL-Connections is waiting for control socket ...

      [08 Jan 2013 16:48:13,433] [Thread-9] [INFO] [::] [] SSL-Connections accepted the control socket connection

      [08 Jan 2013 16:48:13,433] [main] [INFO] [::] [] SSL-Connections established control connection.

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] SSL-Connections is starting the selector

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] SSL-Connections is starting the acceptor

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] SSLConnectionManager Service started.

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] Starting RBAC Authentication User Service...

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] RBAC Authentication User Service started.

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] Starting Authentication Service...

      [08 Jan 2013 16:48:13,449] [main] [INFO] [::] [] Authentication-Service is starting worker threads

      [08 Jan 2013 16:48:13,480] [Authentication-Service-Thread-0] [INFO] [::] [] Authentication Service thread started

      [08 Jan 2013 16:48:13,480] [main] [INFO] [::] [] Authentication Service started.

      [08 Jan 2013 16:48:13,480] [Authentication-Service-Thread-2] [INFO] [::] [] Authentication Service thread started

      [08 Jan 2013 16:48:13,480] [Authentication-Service-Thread-1] [INFO] [::] [] Authentication Service thread started

      [08 Jan 2013 16:48:13,480] [main] [INFO] [::] [] Starting ClientConnection Service...

      [08 Jan 2013 16:48:13,574] [main] [INFO] [::] [] Client-Connections is starting the worker threads

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-0] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-2] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-1] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,589] [Client-Connections-Thread-7] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,589] [Client-Connections-Thread-8] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [main] [INFO] [::] [] ClientConnection Service started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-3] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-4] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-6] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,574] [Client-Connections-Thread-5] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,589] [Client-Connections-Thread-9] [INFO] [::] [] Client worker thread started.

      [08 Jan 2013 16:48:13,589] [main] [INFO] [::] [] Starting Service Lifecycle Service...

      [08 Jan 2013 16:48:13,589] [main] [INFO] [::] [] Service Lifecycle Service started.

      [08 Jan 2013 16:48:13,589] [main] [INFO] [::] [] Registering remote services...

      [08 Jan 2013 16:48:13,589] [main] [INFO] [::] [] Shutdown processes complete

      [08 Jan 2013 16:48:13,605] [Thread-0] [INFO] [::] [] Undeploying

      [08 Jan 2013 16:48:13,620] [Thread-0] [ERROR] [::] [] java.rmi.NotBoundException: bladelogic.service.AppServerService

        • 1. Re: Cannot start Appserver 8.1

          I was checking the logs to see the error and found these below

          =========

          [08 Jan 2013 15:47:44,140] [main] [ERROR] [::] [] com.bladelogic.om.infra.mfw.util.BlException: Either a file server is not specified or it is not running a licensed agent. Please make sure that a valid file server is specified.

          [08 Jan 2013 15:47:44,156] [main] [ERROR] [::] [] Error installing to Start: name=bladelogic.service.FileManagerService state=Create

          -----------------------

          [08 Jan 2013 15:47:44,953] [Thread-0] [ERROR] [::] [] java.rmi.NotBoundException: bladelogic.service.AppServerService

          -----------------------

          [08 Jan 2013 15:58:18,906] [main] [ERROR] [::] [] Error installing to Start: name=bladelogic.service.FileManagerService state=Create

          com.bladelogic.om.infra.app.service.ServiceInitializationException: java.io.IOException: JNI file delete of '//ziyuan-27fe9726/C/Program Files/BMC Software/BladeLogic/8.1/NSH/storage/tmp/ziyuan-27fe9726' failed: : Software not licensed

          =========

           

          before you proceed for the installtion..check the fileserver if it configured properly or not..meanwhile do you have your filesystem build on the same in which application is running or it is on a differenet one..

           

          =========

          Recommended steps to setup the BMC BladeLogic Service Automation (BBSA) File Server

          Solution

           

          The file server should meet the following requirements:

          * An RSCD agent must be installed and licensed.

          * A file server must have, as a minimum, 72 GB of available, non-redundant, disk space. BladeLogic recommends that the file server have 200 GB or more of available RAID 5 disk space.

          * A user name must be defined on the file server, and all Configuration Manager users must be mapped to that user. Without this mapping a user may not be able to access a file that another user has stored on the file server. One way to accomplish the necessary mapping is to create an entry like the following in the exports file on the file server:

          <AppServer> rw,user=<username>

          where <AppServer> is a comma-separated list of Application Server names or IP addresses and <username> is the name to which all users are mapped. To ensure that all users are mapped to the same user, ensure that you do not push ACLs to the file server agent.

          * The internal System:System role/user must be mapped to the user name defined on the file server. To accomplish the mapping, create an entry like the following in the users.local file on the file server:

          System:System rw,user=<username>

          where <username> is the name to which all users are mapped, typically bladmin or administrator. If you do not do this and ACLs are pushed to the file server, the application server may fail to start the next time it is started.

           

           

           

          Best Practices

           

          * If your Application Server and File Server exist on the same machine, and you would like to manage the Application Server using BBSA, it is recommended that you install two agents on that server; one agent for the Application Server, and another for the File Server. This is only possible on non-Windows hosts, as it is not possible to install two agents onto a Windows server. To configure two agents on a single server, see the guide to Configuring Two Agents on a Single Host.

          * Never push ACLs to the File Server. All users must have the same permissions to all objects on the File Server, as users may see "Permission Denied" error messages in the GUI if this is not the case. If ACLs have been pushed to the File Server, this can be fixed by clearing out the users file, and recursively changing the permissions on all File Server objects to the user specified in the exports file.

          * To ensure ACLs never get pushed to the File Server, consider making the File Server visible only to the BLAdmins Role.  Do not grant ACLPushJob Authorizations to any other role, and ensure that any ACL Push Jobs run by BLAdmins do not target the File Server.

           

          If you wish to prevent all access to the File Server except via UI (making things a bit more secure).  It is recommended to add "commands=CM" the the exports file and follow all other recommendations above.

          For example: <AppServer> rw,user=<username>,commands=CM

          =========

          1 of 1 people found this helpful
          • 2. Re: Cannot start Appserver 8.1

            I change the fireserver path ,will successfully start appserver,  New problems appear,  no license ?

            • 3. Re: Cannot start Appserver 8.1

              This is the error :

               

              of '//ziyuan-27fe9726/C/Program Files/BMC Software/BladeLogic/8.1/NSH/storage/tmp/ziyuan-27fe9726' failed: : Software not licensed =

              if this is the correct fileserver path, it means your rscd agent on the fileserver is not licensed.

               

              License it, and check again.

              • 4. Re: Cannot start Appserver 8.1

                do you have application server and the file server configured in the same physical server..then these should be double license..

                 

                ==========

                * If your Application Server and File Server exist on the same machine, and you would like to manage the Application Server using BBSA, it is recommended that you install two agents on that server; one agent for the Application Server, and another for the File Server. This is only possible on non-Windows hosts, as it is not possible to install two agents onto a Windows server. To configure two agents on a single server, see the guide to Configuring Two Agents on a Single Host.

                ==========

                 

                check that once..

                • 5. Re: Cannot start Appserver 8.1

                  I can see your system is a windows based..then it should not be double licensed..

                  I am assuming that you have put the correct file server path.. then licensing the file server will solve your purpose..

                  • 6. Re: Cannot start Appserver 8.1

                    08 Jan 2013 15:47:44,140] [main] [ERROR] [::] [] com.bladelogic.om.infra.mfw.util.BlException: Either a file server is not specified or it is not running a licensed agent. Please make sure that a valid file server is specified.

                     

                    File server you mentioned should be valid rscd should be exist and its should be license.

                    • 7. Re: Cannot start Appserver 8.1

                      On windows there is a separate  Agent Installer if you use the same machineas a file server.

                      • 8. Re: Cannot start Appserver 8.1
                        young so

                        xiwen8383,

                         

                        [08 Jan 2013 15:47:44,140] [main] [ERROR] [::] [] com.bladelogic.om.infra.mfw.util.BlException: Either a file server is not specified or it is not running a licensed agent. Please make sure that a valid file server is specified.

                         

                        [08 Jan 2013 15:47:40,031] [main] [INFO] [::] [] Validating file server host (ziyuan-27fe9726)

                         

                        [08 Jan 2013 15:47:44,156] [main] [ERROR] [::] [] Error installing to Start: name=bladelogic.service.FileManagerService state=Create

                         

                        Base on the log above;  I would do the following steps:

                        1.  Make sure you agent is install and license properly on ziyuan-27fe9726

                        2.  Review the firewall setting and ports (Make sure app and file server can communicate)

                        3.  Make sure the file server ziyuan-27fe9726 setup properly base on configuration docs

                        4.  Call support if all of the above fails.

                         

                        Hope this helps.