1 2 Previous Next 15 Replies Latest reply on Dec 19, 2012 12:39 PM by Joe Piotrowski

    Patch analysis fails for ScanOnly role

      Error Dec 18, 2012 4:50:57 AM Failed to create job workitems, Error: Error creating file location on file server XXX (Caused By: JNI fileExists '//XXX/L/blstor_prod/XYZ//patch/analysis/823' failed:: Connection timed out)

       

      Looking at the error above, I have assigned server.* on File Server to Patch analysis role but no good.

       

      I am not sure what I am missing.

       

      I have created a new role meant for only Patch Analysis having the following permissions:

       

      ACLPolicy.*
      ACLTemplate.*
      AIXPatchSoftware.Create
      AIXPatchSoftware.Read
      DepotFolder.Read
      DepotFolder.Write
      DepotGroup.Read
      DepotGroup.Write
      JobFolder.Read
      JobFolder.Write
      JobGroup.Read
      JobGroup.Write
      LinuxSoftware.Read
      PatchCatalog.Read
      PatchCatalog.Write
      PatchingJob.*
      PatchSmartGroup.Read
      Server.*
      ServerGroup.Read
      ServerGroup.Write
      SolarisSoftware.Create
      SolarisSoftware.Read
        • 1. Re: Patch analysis fails for ScanOnly role

          This isn't a permissions issue.  The error says the connection timed out while trying to contact the fileserver to do some operation.

           

          If you re-run the job does the same error happen again?

          • 2. Re: Patch analysis fails for ScanOnly role

            It's the same error even if I rerun the job from the same role however it is succesful from BLAdmin.

            • 3. Re: Patch analysis fails for ScanOnly role

              can you post the rscd logs?

              • 4. Re: Patch analysis fails for ScanOnly role

                Here are the RSCD logs from File Server:

                 

                12/18/12 00:05:59.981 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 00:15:59.996 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 00:26:00.011 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 00:36:00.026 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 00:46:00.041 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 00:56:00.055 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:06:00.070 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:16:00.085 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:26:00.100 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:36:00.115 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:46:00.130 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 01:56:00.145 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:06:00.160 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:16:00.175 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:26:00.189 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:36:00.204 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:46:00.219 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 02:56:00.234 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:06:00.249 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:16:00.264 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:26:00.279 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:36:00.294 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:46:00.309 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:56:00.324 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 03:58:02.036 INFO1    rscd -  10.32.10.57 3756 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Pushing of AgentACL to stfil003 succeeded

                12/18/12 04:06:00.338 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:08:44.531 INFO     rscd -  STFIL003 768 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:08:48.228 INFO1    rscd -  10.32.10.57 2352 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 04:11:00.190 INFO1    rscd -  10.32.10.57 3660 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L'

                12/18/12 04:11:00.190 INFO     rscd -  STFIL003 3660 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:11:02.639 INFO1    rscd -  10.32.10.57 1160 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod'

                12/18/12 04:11:02.639 INFO     rscd -  STFIL003 1160 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:11:05.166 INFO1    rscd -  10.32.10.57 3816 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod/SOTA'

                12/18/12 04:11:05.182 INFO     rscd -  STFIL003 3816 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:12:16.506 INFO1    rscd -  10.32.10.57 3668 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod/SOTA/blpackages'

                12/18/12 04:12:16.522 INFO     rscd -  STFIL003 3668 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:12:19.361 INFO1    rscd -  10.32.10.57 2096 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod/SOTA/blassetclasses'

                12/18/12 04:12:19.361 INFO     rscd -  STFIL003 2096 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:16:00.353 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:26:00.368 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:36:00.383 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:46:00.398 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:49:31.765 INFO1    rscd -  10.32.10.57 3900 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Pushing of AgentACL to stfil003 succeeded

                12/18/12 04:52:04.522 INFO     rscd -  STFIL003 3776 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:52:07.299 INFO1    rscd -  10.32.10.57 1020 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 04:52:56.580 INFO     rscd -  STFIL003 3788 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:53:09.918 INFO1    rscd -  10.32.10.57 3964 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod'

                12/18/12 04:53:09.918 INFO     rscd -  STFIL003 3964 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:53:14.474 INFO1    rscd -  10.32.10.57 320 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/L/blstor_prod/SOTA'

                12/18/12 04:53:14.474 INFO     rscd -  STFIL003 320 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:54:43.707 INFO     rscd -  STFIL003 3592 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 04:56:00.413 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 04:56:48.415 INFO     rscd -  STFIL003 3064 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:06:00.428 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 05:16:00.443 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 05:24:41.037 INFO     rscd -  STFIL003 3996 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:24:41.053 INFO1    rscd -  10.32.10.57 3996 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (System:System): CM: > [null] Deleting //stfil003/L/blstor_prod/SOTA/tmp/stsot006

                12/18/12 05:25:10.708 INFO1    rscd -  10.32.10.57 3996 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (System:System): CM: > [null] Deleting //stfil003/L/blstor_prod/SOTA/blassetclasses/ad00248f-cd62-418a-aa22-cd586cbf6218

                12/18/12 05:26:00.458 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 05:36:00.472 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 05:46:00.487 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 05:48:09.766 INFO1    rscd -  10.32.10.57 3436 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 05:49:54.506 INFO     rscd -  STFIL003 2636 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:50:02.478 INFO1    rscd -  10.32.10.57 744 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C'

                12/18/12 05:50:02.478 INFO     rscd -  STFIL003 744 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:50:05.473 INFO1    rscd -  10.32.10.57 3940 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows'

                12/18/12 05:50:05.473 INFO     rscd -  STFIL003 3940 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:50:11.885 INFO1    rscd -  10.32.10.57 1712 BladeLogicRSCD@STFIL003->Anonymous:PrivilegeMapped (SOTA.ScanOnly:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows/rsc'

                12/18/12 05:50:11.885 INFO     rscd -  STFIL003 1712 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:50:15.410 INFO     rscd -  STFIL003 2892 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:51:39.511 INFO     rscd -  STFIL003 3120 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:51:42.303 INFO1    rscd -  10.32.10.57 2220 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 05:51:45.423 INFO1    rscd -  10.32.10.57 324 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C'

                12/18/12 05:51:45.423 INFO     rscd -  STFIL003 324 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:51:47.982 INFO1    rscd -  10.32.10.57 3084 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows'

                12/18/12 05:51:47.982 INFO     rscd -  STFIL003 3084 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:51:53.333 INFO1    rscd -  10.32.10.57 1628 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows/rsc'

                12/18/12 05:51:53.333 INFO     rscd -  STFIL003 1628 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:53:09.103 INFO     rscd -  STFIL003 2384 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 05:53:26.840 INFO1    rscd -  10.32.10.57 2092 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Saving file //stfil003/C/Windows/rsc/users

                12/18/12 05:56:00.502 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:00:26.579 INFO     rscd -  STFIL003 3832 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:00:29.356 INFO1    rscd -  10.32.10.57 3416 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 06:00:32.648 INFO1    rscd -  10.32.10.57 2420 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C'

                12/18/12 06:00:32.663 INFO     rscd -  STFIL003 2420 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:00:36.017 INFO1    rscd -  10.32.10.57 2632 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows'

                12/18/12 06:00:36.033 INFO     rscd -  STFIL003 2632 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:00:40.900 INFO1    rscd -  10.32.10.57 4056 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Windows/rsc'

                12/18/12 06:00:40.916 INFO     rscd -  STFIL003 4056 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:00:43.427 INFO     rscd -  STFIL003 3460 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:06:00.517 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:16:00.532 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:21:32.489 INFO     rscd -  STFIL003 524 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:35.702 INFO1    rscd -  10.32.10.57 1984 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 06:21:37.886 INFO1    rscd -  10.32.10.57 1540 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C'

                12/18/12 06:21:37.902 INFO     rscd -  STFIL003 1540 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:44.953 INFO1    rscd -  10.32.10.57 2436 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Program Files (x86)'

                12/18/12 06:21:44.969 INFO     rscd -  STFIL003 2436 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:47.012 INFO1    rscd -  10.32.10.57 1564 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/C/Program Files'

                12/18/12 06:21:47.012 INFO     rscd -  STFIL003 1564 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:52.675 INFO1    rscd -  10.32.10.57 3492 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D'

                12/18/12 06:21:52.675 INFO     rscd -  STFIL003 3492 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:55.031 INFO1    rscd -  10.32.10.57 3208 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files (x86)'

                12/18/12 06:21:55.031 INFO     rscd -  STFIL003 3208 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:56.997 INFO1    rscd -  10.32.10.57 368 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files (x86)/BMC Software'

                12/18/12 06:21:56.997 INFO     rscd -  STFIL003 368 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:21:58.837 INFO1    rscd -  10.32.10.57 3180 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files (x86)/BMC Software/BladeLogic'

                12/18/12 06:21:58.837 INFO     rscd -  STFIL003 3180 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:00.990 INFO1    rscd -  10.32.10.57 3420 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files (x86)/BMC Software/BladeLogic/NSH'

                12/18/12 06:22:00.990 INFO     rscd -  STFIL003 3420 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:06.076 INFO1    rscd -  10.32.10.57 324 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files'

                12/18/12 06:22:06.091 INFO     rscd -  STFIL003 324 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:08.634 INFO1    rscd -  10.32.10.57 2044 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software'

                12/18/12 06:22:08.634 INFO     rscd -  STFIL003 2044 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:10.912 INFO1    rscd -  10.32.10.57 4004 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic'

                12/18/12 06:22:10.912 INFO     rscd -  STFIL003 4004 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:12.971 INFO1    rscd -  10.32.10.57 1628 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic/RSCD'

                12/18/12 06:22:12.987 INFO     rscd -  STFIL003 1628 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:50.349 INFO1    rscd -  10.32.10.57 3580 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic/8.1'

                12/18/12 06:22:50.365 INFO     rscd -  STFIL003 3580 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:52.752 INFO1    rscd -  10.32.10.57 3660 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic/8.1/RSCD'

                12/18/12 06:22:52.752 INFO     rscd -  STFIL003 3660 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:22:57.229 INFO     rscd -  STFIL003 1168 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:23:37.743 INFO     rscd -  STFIL003 3152 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:23:41.190 INFO     rscd -  STFIL003 3756 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:26:00.547 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:31:03.955 INFO     rscd -  STFIL003 1672 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:06.810 INFO1    rscd -  10.32.10.57 3212 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving the root filesystem

                12/18/12 06:31:10.304 INFO1    rscd -  10.32.10.57 2756 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D'

                12/18/12 06:31:10.304 INFO     rscd -  STFIL003 2756 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:12.332 INFO1    rscd -  10.32.10.57 672 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files'

                12/18/12 06:31:12.332 INFO     rscd -  STFIL003 672 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:14.579 INFO1    rscd -  10.32.10.57 4060 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software'

                12/18/12 06:31:14.579 INFO     rscd -  STFIL003 4060 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:16.467 INFO1    rscd -  10.32.10.57 1272 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic'

                12/18/12 06:31:16.467 INFO     rscd -  STFIL003 1272 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:19.321 INFO1    rscd -  10.32.10.57 3140 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic/8.1'

                12/18/12 06:31:19.337 INFO     rscd -  STFIL003 3140 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:31:21.022 INFO1    rscd -  10.32.10.57 3580 BladeLogicRSCD@STFIL003->GSPAdmin@STFIL003:PrivilegeMapped (BLAdmins:namita.a.jain@DIR.SVC.XYZ.COM): CM: > [Client] Retrieving '/D/Program Files/BMC Software/BladeLogic/8.1/RSCD'

                12/18/12 06:31:21.022 INFO     rscd -  STFIL003 3580 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully. 

                12/18/12 06:36:00.562 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:46:00.577 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 06:56:00.592 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 07:06:00.606 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                12/18/12 07:16:00.621 WARN     rscd -  STFIL003 2080 SYSTEM (Not_available): (Not_available): Main: Wait Timeout. Starting AgentHouseKeeping.

                • 5. Re: Patch analysis fails for ScanOnly role

                  Have you pushed the ACL  after creating this new user?

                  • 6. Re: Patch analysis fails for ScanOnly role

                    Yes, I pushed the ACL after creating the role/user and assigning permissions on file server.

                    I have already emptied Users file but no good.

                    • 8. Re: Patch analysis fails for ScanOnly role

                      Does your user have access to the file server?

                      • 9. Re: Patch analysis fails for ScanOnly role

                        I mean file server authorizations

                        • 10. Re: Patch analysis fails for ScanOnly role

                          It's server.* for now on 8.2 SP2.

                          • 11. Re: Patch analysis fails for ScanOnly role

                            If the File Server is on Windows OS, add the system (system:system rw,map=<Administrator>) entry in users.local file. Also, make sure the communication between the File server and push agent ACLs.

                            • 12. Re: Patch analysis fails for ScanOnly role

                              system entry is already there in users.local file.

                              This new role user is able to Live browse the folder "//XXX/L/blstor_prod/XYZ//patch/analysis" from BSA Console.

                              • 13. Re: Patch analysis fails for ScanOnly role

                                Hi Namita,

                                              Are you getting this for all the systems or some of the system or any perticular system??

                                 

                                if it is for all system then we can expect an issue from appserver and file server end..

                                if it is for any perticulat system then might be the issue for that target..

                                if it a group of traget then check if there is any architechtural change from the prevous target in which you have deployed successfully..if the targets are unix server then check if you have updated the linuxrepo.conf file under the path appserver insallation path/patch/linuxpu/Work

                                 

                                In the logs I can see that connections are fine..also we can move till housekeeping..

                                I can assume that you have your fileserver build perfectly as per the recommendation from bmc team, can it be validated once again that I have pasted below :

                                 

                                ===========

                                Recommended steps to setup the BMC BladeLogic Service Automation (BBSA) File Server

                                Solution

                                 

                                The file server should meet the following requirements:

                                * An RSCD agent must be installed and licensed.

                                * A file server must have, as a minimum, 72 GB of available, non-redundant, disk space. BladeLogic recommends that the file server have 200 GB or more of available RAID 5 disk space.

                                * A user name must be defined on the file server, and all Configuration Manager users must be mapped to that user. Without this mapping a user may not be able to access a file that another user has stored on the file server. One way to accomplish the necessary mapping is to create an entry like the following in the exports file on the file server:

                                <AppServer> rw,user=<username>

                                where <AppServer> is a comma-separated list of Application Server names or IP addresses and <username> is the name to which all users are mapped. To ensure that all users are mapped to the same user, ensure that you do not push ACLs to the file server agent.

                                * The internal System:System role/user must be mapped to the user name defined on the file server. To accomplish the mapping, create an entry like the following in the users.local file on the file server:

                                System:System rw,user=<username>

                                where <username> is the name to which all users are mapped, typically bladmin or administrator. If you do not do this and ACLs are pushed to the file server, the application server may fail to start the next time it is started.

                                 

                                 

                                 

                                Best Practices

                                 

                                * If your Application Server and File Server exist on the same machine, and you would like to manage the Application Server using BBSA, it is recommended that you install two agents on that server; one agent for the Application Server, and another for the File Server. This is only possible on non-Windows hosts, as it is not possible to install two agents onto a Windows server. To configure two agents on a single server, see the guide to Configuring Two Agents on a Single Host.

                                * Never push ACLs to the File Server. All users must have the same permissions to all objects on the File Server, as users may see "Permission Denied" error messages in the GUI if this is not the case. If ACLs have been pushed to the File Server, this can be fixed by clearing out the users file, and recursively changing the permissions on all File Server objects to the user specified in the exports file.

                                * To ensure ACLs never get pushed to the File Server, consider making the File Server visible only to the BLAdmins Role.  Do not grant ACLPushJob Authorizations to any other role, and ensure that any ACL Push Jobs run by BLAdmins do not target the File Server.

                                 

                                If you wish to prevent all access to the File Server except via UI (making things a bit more secure).  It is recommended to add "commands=CM" the the exports file and follow all other recommendations above.

                                For example: <AppServer> rw,user=<username>,commands=CM

                                ===========

                                 

                                 

                                Regards,

                                Avisekh Das

                                • 14. Re: Patch analysis fails for ScanOnly role

                                  To completely role out the role being the issue.  You should clear the users and users.local files for the fileserver agent.  Then edit the exports files so it only contains “ *   rw,user=”.

                                   

                                  This will give all hosts complete access via to the fileserver through the RSCD Agent.  If you then run the job and it works for the role it errors with then it may be an agent ACL issue that can be looked into further.

                                   

                                  If the error still happens though, it has nothing to do with the agent ACLs.

                                   

                                  Tim

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