2 Replies Latest reply on May 19, 2017 9:14 AM by Sowmiya Swaminathan

    Midtier console user interface getting distorted **MID TIER CACHE ISSUE**

    Chandrakala Mohan
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      Hello,

       

       

      We have flushed the cache, as well as hard flushed the cache. but images are not getting uploaded into midtier cache as well as user interface getting distorted. Please help on a high priority.

      We have performed the below steps with respect to hard flush , but still issue is reoccurring.

       

       

      Manually clearing the midtier cache

       

       

       

      Shutdown the tomcat service.

       

      Delete the contents of the following folders:

        cache/ 

      o

      <Midtier>/cachetemp/ [might need to check if the folder exists. If it does, delete the contents] – Delete files if folder exists.

       

      o

      <Tomcat>/Work/Catalina/localhost/arsys/

       

      o

      <Tomcat>/ temp/

       

      o

      <Midtier>/PluginsCache/

      <Midtier>/

       

       

       

      Navigate to: <Midtier>/WEB-INF/classes/
      Delete the two files viewstats.dat and  viewstats.dat.bak

       

      Restart tomcat service

       

      Check if preload checkbox is checked in the midtier config

       

      o

      If yes, preload will automatically commence.

       

      o

      If no, enable preload, and then click "Flush cache" to trigger preload. (Note Click on Flush Cache only once.)

       

      Preload progress can be monitored in midtier logs – INFO level logging.

       

      FYI..

       

      below files are not getting uploaded into midtier , that is they remain with 0 size.

      Form images.data

      Form images.index

       

       

      Midtier Screenshot.JPG

       

       

      1. Did you try it on different browser. Are you facing it only in IE.

      ->We are facing the issue across all browsers

      2. You see this distortion in all the forms or only in the home page.

      -> On all forms.

      It was working fine till today morning. it stopped working after hard flush.

       

       

      Operating System : AIX 6.1.0.0  

       

      Database Version : 11gR2 

      Operating System Patches : 6100-05-01-1016  

       

      Database Type : SQL-Oracle

       

        

      AR System Version / Patch : 7.6.04 SP1

       

       

      Mid-Tier Information : Apache Tomcat 7.0.22

       

      Browser Configuration : Internet explorer 8.0