Don't think that field was included on the best practice view. Can be moved into the view if desired.
Hi, I would like to post a question, but am unsure how to do this
Is it possible to stop the SLA clock in Remedy 8.1? I receive special order tickets that take 2-3 weeks to arrive from Dell. Would changing the status to pending and the reason to scheduled work to elevate my SLA breach issue?
Thanks in advance
Is it possible to stop the SLA clock in Remedy 8.1?-- Absolutely Yes Its Possible. You Put Penidng Status Configuration in Service Target. Also you can add Pending Status Reason as and additional Parameter for Stopping of SLA.
Status And Status Reason - Combinations for Stopping SLA Clock.
Thank you for the reply. If I ever have other questions for this form, where do I post them, general questions?
Thank you again
North American Field Services/Asset Management
9350 Excelsior Boulevard, MS 122, Hopkins, MN 55343
You can start a new Thread depending on the Query/Issue is in Whcih module of ITSM/Remedy/CMDB.
There are various forum available on BMC communities.
if you got the answer you are looking for Please close the thread.
Let me know the way SLA is breached for a particular Incident tickets.
user is saying I have kept ticket in pending->Client action required
Thanks in advance.