2 Replies Latest reply on Nov 26, 2012 5:36 AM by Deepak Mohnot

    installation problem with bl2atrium 8.2.2

    Erez Frenkel

      Hello,

       

      I have an installation problem with the bl2atrium 8.2.2

       

      The customer just upgrade his environment from bsa 8.0.8 version to 8.2.2.

       

      His environment include:

      Bsa app server (and console), bdssa server, cmdb server and central sql server

       

      There is a firewall between the servers and all the necessary ports was opened for the installation,

       

      Our problem is that the installation of the BL2Atrium is failed with this error:

       

      FAILED_INSTALL_FEATURES, Detail=productbl2atrium

       

      SEVERE, com,bmc.install.product.bl2atrium.bl2atriumARimportpostinstallationTask

       

      Program execution failed to due to return code -1, Detail= Program not completed

       

      Any ideas?

       

       

      Thanks,

       

      Erez