1 Reply Latest reply on Nov 20, 2012 8:12 AM by Erez Frenkel

    unable to connect to AIE server

    Erez Frenkel

      Hello,

      I have a problem to install bl2atrium after upgrade to bsa 8.2.2

      I was uninstall the previous bl2atrium instalation (8.0)

       

      Now I try to install the new installation of bl2atrium 8.2.2

      I start the installation then adding the BSARA__DW_ DB information (user + passwd etc..)
      , then the AR server information (server name, user, passwd etc..)

       

       

      But then I received an error:

       

       

      BMC Remedy AR system user input error:
      * unable to connect to AIE server my-server-name

       

       

      Does anyone has saw this error before?


      Thanks,

       

      Erez